In Zuora it is possible to configure charges to end after x billing periods but that option isn't available when configuring the product catalog in Salesforce and using it on Salesforce CPQ quotes and contracts. It would make it an option to have a negative recurring charge that ends after x billing periods instead of a discount line item which Salesforce CPQ does not support. I understand this may cause an issue with the quote calculations on the Salesforce CPQ side but it's easier to push that as an issue to them but still have Zuora and the connector support it.
Core Zuora has a setting that can be enabled to allow up to 20 amendments in one call but even when that setting is enabled Zuora for Salesforce doesn't use it and the quote metrics cannot be correctly calculated.
For a Renewal Quote, the object "Quote Product Feature" does not contain any values for Quote Rate Plans that have the field zqu__AmendmentType__c = Renewal. Because there are no changes it doesn't list the features already assiciated with that product. When a Quote PDF is generated, the feature table is empty for that product.
It would be better if the object Quote Product Feature contained the existing features. Then the QuoteFeatures table would display features for new products, updated products, and renewal products (original).
Recent changes to callout processing and history have caused us a few issues, most of which have now been resolved, at least one of which (display of the HTTP response code) will be addressed in the December patch.
We use callouts to provision our services; that is, the licenses we provide to our customers for our server based software are created and maintained by callouts from Zuora. This makes callout functionality critical to us. In the past, we've had some issues with callouts that have caused us to monitor them on a daily basis, which in some ways may make our use of them different from most customers.
With that in mind, here are some ideas we think might be helpful in improving callout functionality.
Would be great to be able to push Email History from Zuora's Customer Account to Salesforce (maybe Billing Account).
This way our Customer Support and Sales Reps could see what kind of communication was done to the customer.
Recently Salesforce.com designed a brand new user-interface called Lightning. Lightning is free of charge for all Enterprise customers, and represents a very big step in the right direction for Salesforce user experience. Unfortunately this change requires vendors to update their applications in order to take advantage of the new UI.
It would be great to make the quotes package to be compatible with these feature to be able to use the new UI.
Customer is requesting to have Invoice Item Line and Payment information to be available in Salesforce. The customer added that they would like line items in Salesforce in order for them to measure how many sales they've had of particular products. Then, it would be helpful for the payment information, especially, status in SFDC so that they do not have to to log into Zuora to verify this information.This in turn, would allow the customer to to make use of the Salesforce's reporting tools.
This is being evaluated by our Product Management and tracking number is DE5123 / COM-1297.
In Zuora we have the ability to sync the Sales Rep field to SFDC. However we cannot update the sales rep field from SFDC to Zuora. Customers are requesting that they have the ability to sync from SFDC to Zuora as well for the Sales Rep Field.
At the moment Quote Information is not being displayed fully in SF1 UI.
The user could only see a cropped part of the screen. the only way to view the full details is to click on the Quote and get it opened in a new screen.
This is very confusing and not user friendly.
Please could we have Quote Information not cropped but rather minimized to display the full details as soon as user opens a Quote?
https://github.com/zuora/Z-Force has many Apex code samples for plugins and interfacing with the Z-Quotes. Most of these are out of date with current state of Zuora - such as it still uses DateTime when app expects Date and deprecated objects such as QuoteCharge.
It would be good to have a new set of samples developed with the current version of Z-Quotes.
We run into data issues in Salesforce because when we run the 360 sync, it syncs ALL products, rate plans, charges, ever...even if we have deleted them. It would be extremely helpful and make our Salesforce data much cleaner if there were either global settings in Zuora Commerce that would allow us to check "Don't sync deleted products" (and/or rate plans, charges, etc.) AND/OR be able to manage it on a record-by-record basis. The latter would also be helpful during the development of new products. We could mark them as "Do Not Sync" until it is complete.
This caused us the biggest issue when we paid to have our API sandbox rebuilt. The products didn't get created correctly the first few times so the services team deleted them and recreated them. Since Zuora maintains deleted records in their DB, those too get synced. Although the deleted records get marked as such in Salesforce, it creates hundreds of records that we'll never use. Deleting them from Salesforce is futile because the next sync will re-add them.
Zuroa API returns "Operation failed due to an unknown error" for different scenarios. This error message is returned via the API, which is also displayed in Salesforce when the Quote is generating the preview metrics.
This error can arrise from different reasons. One is Avalara has an error due to configuration issues, but the user does not know until a Zuora Support agent looks into the error in the backend.
Another reason for this error could be the Payment Gateway is not properly set up. You can view existing tickets where this confusion has occured due to vague error messages. Time can be saved if we identify the issue in the beginning. Thanks.
See Ticket #
Feature Request: Auto-populate Bill To and Sold To contact fields in Salesforce when creating New Quote
Status: under evaluation
Reference Number: DE10671
Business Need: Since Bill To / Sold To contact have been identified at the early stages of the account creation process, these fields are requested to be auto-populate with those details in new Z-Quote VisualForce page and at the same time retain the ability to change these details when needed.
Zuora is soon releasing a new functionality to suspend/resume subscriptions. this will be a great help in supporting seasonal customers, but it would be much better if it were also supported through zuora quotes! This way the salespeople and operations can make those changes, and they can go through the standard quote approval process before impacting our billing.
I've incorporated an approval process with my org's quoting process. It would be advantageous and convenient to have the pfd / word generated preview auto-attach to the Quote details page much like it auto-attaches to the opportunity page. This would make it easier for the approver to review and one less step for the requester in submission.
We are currently testing out the new charge type, Per Month for the List Price Base. However, in Salesforce on the Quote-RatePlan-Charge object, there is not a field that will calculate the amount for the billing period. The "Total" field calcualtes the monthly value and the "TCV" field calculates the term length value. If the period is changed to Quarter, there is no value that would multiple the monthly price by 3. it would be very helpful to have this value available. We use the period value to display on contracts. It's helpful to show the customer what the price per product will be per billing period.
We already have the Monthly price with the MRR field on the charge level. we're overloaded with Monthly amounts.
I believe our only solution is to create a custom formula field to calculate it ourselves.
This would help a lot - to configure and test Guided Product Selector in Production & assign it to certain users only.
Also in some cases Product catalog in Sandbox is out-dated, so now we need to manually create the same products in Zuora Sandbox and do the tests there.. having this fetaure in Production would be great!