Blogs

Best Practice Checklist: Community Engagement Basics

By Lana Lee posted 10-27-2023
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Strengthen your Zuora foundation with best practices from the Community, Knowledge Center, and Self Service Solutions so that you can confidently use Zuora. This checklist focuses on Zuora Community Engagement Basics starting with navigating community groups to adjusting your email subscriptions and following contributions of other members. Engage With the Others Without Writing a Single Post Community Groups are where product conversations happen and you can still be a part of it just by reading content and clicking links. From the homepage, there are different paths you can follow to get started. □ Read a discussion post or blog article ...
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Best Practice Checklist: Zuora Community Basics

By Lana Lee posted 07-26-2023
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Strengthen your Zuora foundation with best practices from the Community, Knowledge Center, and Self Service Solutions so that you can confidently use Zuora. This checklist focuses on Zuora Community Basics starting with your profile to subscribing to essential groups that keep you posted about product releases and maintenance. Make the Most of Your Community Profile Often overlooked, completing the community profile opens up a world of opportunities to network with others, find events catered to your role and product interests, and discover collaborative opportunities with Zuora. □ Upload Profile Picture Build Out Your Community ...
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Make the Most of Your Zuora Community Profile

By Lana Lee posted 07-25-2023
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Often overlooked or taken for granted, completing your community profile opens up a world of opportunities to network with others, find events catered to your role and product interests, and discover collaborative opportunities with Zuora. Parts of a Community Profile Bio and Profile Picture Connections Contributions Account Settings Inbox Build Out Your Community Profile Stand out from the crowd with your profile . Include as much information to your bio as possible especially your product Interest(s), industry, certifications, and your Zuora role. While optional, the above information will help others find you - and vice versa - ...
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Community Email Notifications Overview and Best Practices

By Lana Lee posted 02-16-2023
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Zuora Community email notifications are important to stay updated on the latest product news, maintenance updates, and release notifications. There are two types of notifications - Discussion and Consolidated:. Discussion Notifications have content that is specific to just Discussion posts within a Community group. One may select from real-time and digest notifications or opt-out of notifications. Consolidated Notifications have content from across the entire community in a daily and/or weekly digest. There are two types of Daily Digests: Daily Discussion Digests and Daily Consolidated Digests. Daily Discussion ...
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3 Reasons To Attend a Zuora Community Table Talk

By Lana Lee posted 08-04-2022
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When Zuora users have questions, they often search the Zuora Community to find solutions or post a question - others file a support ticket. Wouldn’t it be great to connect with Zuora and other customers in a real-time, open, and supportive environment? Community Table Talks are collaborative virtual events where our customers have the opportunity to connect with Zuora experts along with other users to discuss topics ranging from APIs to Zephr. Here are some reasons why you should consider attending a Zuora Community Table Talk. Top Reasons to Attend a Zuora Community Table Talk 1. Events are focused on product support and knowledge sharing ...
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How to Provide Zuora Feedback

By Lana Lee posted 05-10-2022
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We love hearing innovative ideas and feedback from our customers! Post your idea in our Ideas Forum and our product team will review it. When you submit your idea, provide as much information as possible and, if possible, provide a screenshot. We welcome all input related to our products that will help us improve our products and use these guidelines when we evaluate them. The more information you provide , the more helpful it is for us to potentially implement your idea. Underneath your idea submission, you will see the status which will indicate the status of your idea. How to Give Your Support to an Idea Go to the idea you would ...
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Not Receiving Zuora Community Emails

By Lana Lee posted 05-10-2022
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ISSUE: Cannot access the community or get email because you are not receiving the password reset email. Are not receiving Zuora Community Emails Related article: I'm Registered, But I Still Can't Log In. SOLUTION: If Zuora Community emails aren't arriving in your inbox, spam, or junk folders, then you will need to work with your IT department to include the community's email address and domains in your company's allowlist. Please ask your IT department to add community@zuora.com to your organization's allowlist. If the above does not resolves your issue, please contact Zuora Global Support so that the Community team can investigate f ...
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How to Subscribe To Release Notes

By Lana Lee posted 05-10-2022
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The best way to get notified of upcoming releases for Zuora products is to subscribe to the notifications in Zuora Community . How to subscribe to receive emails for Release Notifications Release Notifications will send you email notifications for Zuora Billing Zuora CPQ Zuora Marketplace Zuora Collect AI Zuora Workflow Zuora Commerce Zuora Analytics Zuora Insights Zuora Revenue Notifications will send you email notifications for Zuora Revenue
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How to Subscribe to Zuora Release and Maintenance Email Notifications

By Lana Lee posted 05-10-2022
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Whether you have been using Zuora for several years or are a new customer, subscribing to Zuora Release Notifications is a MUST. To receive email notifications for Zuora releases: Go to the Community navigation and mouse over Announcements Click on Release Notifications For Zuora Revenue, c lick on Zuora Revenue Notifications For Zuora Maintenance, click on Maintenance Select the "Join Community" button to join the area. Select the frequency you'd like to receive the email notifications Community Notifications Consolidated Daily Digest [Include/Don't Include] = Daily digest email for all community groups ...
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Logging into the Zuora Community

By Lana Lee posted 05-05-2022
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As part of our ongoing effort to create a streamlined solution across all of our resources, we need to gate our content and require visitors to log-in. While we understand that this is a minor inconvenience, having a Community account provides you with the ability to subscribe to updates and areas of interest. Additionally, it gives you access to product specialists, exclusive release information, and rich opportunities to connect with other users and with Zuora. How Do I Log Into The Zuora Community? Go to the sign-in page If you were a community member on our previous platform: NOTE: You must click on the link as the URL applied to http://community.zuora.com/Update ...
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How To Submit A Bug Report to Zuora Support

By Zuora Community posted 05-04-2022
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You're working within Zuora and discover a bug. Here's how to submit a case with Zuora Support using the bug report below. An effective bug report makes it easier for Zuora Support / Engineering to identify the issue and fix it. Zuora Bug Report Fields Title A short description of the bug in a few words or a short sentence Summary A brief summary of the bug in 60 words or below. Make sure your summary reflects what and where the problem is Description A detailed description of the bug. Use the following fields for the description field: Reproduce steps: Clearly mention the steps to reproduce the bug ...
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How to Sign Up for Zuora Trust Notifications

By Lana Lee posted 05-03-2022
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The Zuora Trust site is where you'll find the current Platform status and all in-progress Platform activities (Maintenance, Major Code Releases, and Upgrades) and can be accessed at https://trust.zuora.com/ . 1. Click the Subscribe To Updates button 2. Select your notification preference . There are many ways to receive updates: email, webhook, support portal, and RSS feed. 3. Confirm your selection once you've entered the required information. NOTE: To receive email notifications, you must click the confirmation link in the confirmation email you received upon signing up. ...
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Zuora Community Guidelines

By Lana Lee posted 05-03-2022
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The Zuora Community exists to provide a peer-to-peer support channel for Zuora users to cultivate positive online exchanges with other Zuora customers by helping to answer questions and generate solutions to Zuora-related issues. To ensure that this community remains a valuable platform that provides the support you need, we request that you observe the following community rules: Community Rules Be respectful and courteous to others. Community members are expected to maintain a helpful and respectful tone when posting. Treat others as you would treat a professional colleague face-to-face. Opinions are always welcome, but personal attacks ...
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5 Reasons Why You Should Attend a Zuora Community Table Talk

By Lana Lee posted 10-12-2021
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Networking with others over Zuora isn’t as easy as it was a couple of years ago which is why we hold monthly Community Table Talks to creatively bring ways for Zuora users to connect and learn together with industry peers and Zuora’s product experts. Our sessions are open to all Zuora users and range from 10-20 attendees, creating a personalized and effective experience. Haven’t yet attended a Table Talk? Here are 5 reasons why you should consider: Product Workshops Deep dives into a specific topic with our product and software engineering teams followed by an interactive Q&A session. This format is a great opportunity to give product ...
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5 Things You Need to Know About the New Zuora Community

By Lana Lee posted 07-07-2021
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Welcome to the Zuora Community! As you get started, here are 5 things you need to know. LOGIN REQUIRED . Most of the Community's content requires login; only select content will be made public. What this means: Everyone will need to log in to view Community content. only a small portion will be publicly visible (no login required). YOUR ACCOUNT. Community users who had a community login will have their account and subscription preferences migrated to the new platform What this means: Upon the first visit, all users will log in with their current username and will reset their password. IDEAS have been redesigned, evaluated ...
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Professional Connections Are More Important Now Than Ever

By Lana Lee posted 02-18-2021
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Connecting with others professionally while social distancing is hard. Conferences are canceled (or virtual), and it's difficult to capture one's attention as well as find times to quickly touch base with your co-workers as many of us are juggling personal and professional lives at home. Before COVID, networking events abounded where we could easily connect with others and exchange ideas. But now, it's so easy to fall into the trap of working in a bubble - not having ways to benchmark your performance, causing you to doubt yourself, your skills, and your competence level. You may be asking yourself: I'm Zuora Admin certified, but why don't I feel ...
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Have an Idea to Improve Zuora? Here's What Our Product Team is Looking For

By Lana Lee posted 09-29-2020
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You have an idea to make Zuora better and are asked to post it in the Community's Ideas forums for our product teams to review. But what's the best way to write your idea for it to be considered for our product roadmap? We asked a few of our Zuora product managers what they look for in a Community idea. Other than the usual ( age, number of votes, and comments) here's what they said: The Basics Your idea should be easy to find using search by giving your idea a meaningful title and tagging the appropriate product area Be specific when you describe your product improvement. Avoid comments like the following which don't give us much ...
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Introducing the Zuora Community's Greatest Hits Series

By Lana Lee posted 09-01-2020
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The Zuora Community is full of wonderful resources - best practices, templates, video walkthroughs - and to make these valuable gems more readily available, we've begun a new series called Community's Greatest Hits with content created by our own experts and Zuora users like yourself. Our first installment includes our Greatest Hits for Billing and Payments CPQ Finance API What's On Your List of #1 Favorites? Share your favorite Community posts that you've bookmarked from anywhere in the Community so that we can add them to our lists, and if we missed any in our lists above, definitely let us know. Stay up-to-date for more can't ...
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3 Ways to Leverage the Zuora Community for Your Career

By Lana Lee posted 08-19-2020
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The Zuora Community is a place to find solutions, share feedback, and stay informed about releases, maintenance, and breaking product announcements. What about using the Community to level up your Zuora expertise and expand your career? Here are three ways to creatively use the Zuora Community to showcase your skills: 1. ANSWER ZUORA QUESTIONS Helping answer questions from your peers not only showcases your Zuora prowess, but also demonstrates your ability to think critically, explain complex topics clearly and concisely, as well as demonstrate your soft skills. We've all experienced the quick copy and paste reply with a URL with no explanation; adding ...
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3 Must-Follow Zuora Revenue Community Areas

By Lana Lee posted 07-24-2020
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Running into problems that interfere with your work productivity is really frustrating especially when you're the only person working on that project. Here are 3 areas in the Community you should definitely subscribe to whether you're an advanced user or new to Zuora Revenue: Zuora Revenue Notifications Stay updated on the latest release information and scheduled maintenance and find out what activities will be carried out as well as if there will be any impact to your RevPro systems. Zuora Revenue Discussion Forum Monitored by our internal teams who share solutions and best practices, this forum is the place you want to follow ...
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