Blogs

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We love hearing innovative ideas and feedback from our customers! Post your idea in our   Ideas Forum   and our product team will review it.  When you submit your idea, provide as much information as possible and, if possible, provide a screenshot.   We welcome all input related to our products that will help us improve our products and use   these guidelines   when we evaluate them. The   more information you provide , the more helpful it is for us to potentially implement your idea.  Underneath your idea submission, you will see the status which will indicate the status of your idea. How to Give Your Support to an Idea Go to the idea you would ...
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ISSUE: Cannot access the community or get email because you are not receiving the password reset email. Are not receiving Zuora Community Emails Related article: I'm Registered, But I Still Can't Log In. SOLUTION: If Zuora Community emails aren't arriving in your inbox, spam, or junk folders, then you will need to work with your IT department to include the community's email address and domains in your company's allowlist.  Please send the following instructions to your IT department: Add the following domain to your organization's allowlist:  connectedcommunity.org Alternatively, please allowlist by IP address. The community sends ...
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The best way to get notified of upcoming releases for Zuora products is to subscribe to the notifications in Zuora Community . How to subscribe to receive emails for Release Notifications Release Notifications will send you email notifications for Zuora Billing Zuora CPQ Zuora Marketplace Zuora Collect AI Zuora Workflow Zuora Commerce Zuora Analytics Zuora Insights Zuora Revenue Notifications will send you email notifications for Zuora Revenue
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Whether you have been using Zuora for several years or are a new customer, subscribing to Zuora Release Notifications is a MUST. To receive email notifications for Zuora releases: Go to our News and Notifications in the navigation (Community > News and Notifications).  Click on Release Notifications For Zuora Revenue, c lick on  Zuora Revenue Notifications For Zuora Maintenance, click on   Maintenance Notifications Select the "Join Community" button to join the area. Select the frequency you'd like to receive the email notifications Community Notifications Consolidated Daily Digest [Include/Don't Include] ...
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As part of our ongoing effort to create a streamlined solution across all of our resources, we need to gate our content and require visitors  to log-in . While we understand that this is a minor inconvenience, having a Community account provides you with the ability to subscribe to updates and areas of interest. Additionally, it gives you access to product specialists, exclusive release information, and rich opportunities to connect with other users and with Zuora. --> How Do I Log Into The Zuora Community? Go to the  sign-in page If you were a community member on our previous platform: Select  Can't access your account? Enter the ...
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--> You're working within Zuora and discover a bug. Here's how to submit a case with Zuora Support using the bug report below. An effective bug report makes it easier for Zuora Support / Engineering to identify the issue and fix it. Zuora Bug Report Fields Title   A short description of the bug in a few words or a short sentence Summary A brief summary of the bug in 60 words or below. Make sure your summary reflects what and where the problem is Description A detailed description of the bug. Use the following fields for the description field: Reproduce steps:  Clearly mention the steps to reproduce ...
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The Zuora Trust site is where you'll find the current Platform status and all in-progress Platform activities (Maintenance, Major Code Releases, and Upgrades) and can be accessed at https://trust.zuora.com/ . 1. Click the Subscribe To Updates button         2. Select your notification preference . There are many ways to receive updates: email, webhook, support portal, and RSS feed.    3. Confirm your selection once you've entered the required information. NOTE:   To receive email notifications, you must click the confirmation link in the confirmation email you received upon signing up. ...
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Zuora Community Guidelines

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The Zuora Community exists to provide a peer-to-peer support channel for Zuora users to cultivate positive online exchanges with other Zuora customers by helping to answer questions and generate solutions to Zuora-related issues. To ensure that this community remains a valuable platform that provides the support you need, we request that you observe the following community rules:   Community Rules Be respectful and courteous to others. Community members are expected to maintain a helpful and respectful tone when posting. Treat others as you would treat a professional colleague face-to-face.  Opinions are always welcome, but personal attacks ...
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Networking with others over Zuora isn’t as easy as it was a couple of years ago which is why we hold monthly Community Table Talks to creatively bring ways for Zuora users to connect and learn together with industry peers and Zuora’s product experts.  Our sessions are open to all Zuora users and range from 10-20 attendees, creating a personalized and effective experience.  Haven’t yet attended a Table Talk?  Here are 5 reasons why you should consider: Product Workshops Deep dives into a specific topic with our product and software engineering teams followed by an interactive Q&A session.  This format is a great opportunity to give product ...
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Welcome to the Zuora Community! As you get started, here are 5 things you need to know. LOGIN REQUIRED . Most of the Community's content requires login; only select content will be made public. What this means: Everyone will need to log in to view Community content. only a small portion will be publicly visible (no login required). YOUR ACCOUNT. Community users who had a community login will have their account and subscription preferences migrated to the new platform What this means: Upon the first visit, all users will log in with their current username and will reset their password. IDEAS have been redesigned, evaluated ...
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Connecting with others professionally while social distancing is hard. Conferences are canceled (or virtual), and it's difficult to capture one's attention as well as find times to quickly touch base with your co-workers as many of us are juggling personal and professional lives at home.   Before COVID, networking events abounded where we could easily connect with others and exchange ideas. But now, it's so easy to fall into the trap of working in a bubble - not having ways to benchmark your performance, causing you to doubt yourself, your skills, and your competence level.  You may be asking yourself: I'm Zuora Admin certified, but why don't I feel ...
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You have an idea to make Zuora better and are asked to post it in the Community's Ideas forums for our product teams to review.  But what's the best way to write your idea for it to be considered for our product roadmap?   We asked a few of our Zuora product managers what they look for in a Community idea. Other than the usual ( age, number of votes, and comments) here's what they said: The Basics Your idea should be easy to find using search by giving  your idea a meaningful title and  tagging the appropriate product area Be specific when you describe your product improvement. Avoid comments like the following which don't give us much ...
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The Zuora Community is full of wonderful resources - best practices, templates, video walkthroughs - and to make these valuable gems more readily available, we've begun a new series called Community's Greatest Hits with content created by our own experts and Zuora users like yourself.   Our first installment includes our Greatest Hits for Billing and Payments CPQ Finance API What's On Your List of #1 Favorites? Share your favorite Community posts that you've bookmarked from anywhere in the Community so that we can add them to our lists, and if we missed any in our lists above, definitely let us know. Stay up-to-date for more can't ...
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The Zuora Community is a place to find solutions, share feedback, and stay informed about releases, maintenance, and breaking product announcements. What about using the Community to level up your Zuora expertise and expand your career?  Here are three ways to creatively use the Zuora Community to showcase your skills: 1. ANSWER ZUORA QUESTIONS Helping answer questions from your peers not only showcases your Zuora prowess, but also demonstrates your ability to think critically, explain complex topics clearly and concisely, as well as demonstrate your soft skills. We've all experienced the quick copy and paste reply with a URL with no explanation; adding ...
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Running into problems that interfere with your work productivity is really frustrating especially when you're the only person working on that project. Here are 3 areas in the Community you should definitely subscribe to whether you're an advanced user or new to Zuora Revenue:   Zuora Revenue Notifications Stay updated on the latest release information and scheduled maintenance and find out what activities will be carried out as well as if there will be any impact to your RevPro systems. Zuora Revenue Discussion Forum  Monitored by our internal teams who share solutions and best practices, this forum is the place you want to follow ...
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