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Not Receiving Zuora Community Emails

By Lana Lee posted 05-10-2022 14:29

  
ISSUE:
  1. Cannot access the community or get email because you are not receiving the password reset email.
  2. Are not receiving Zuora Community Emails
Related article: I'm Registered, But I Still Can't Log In.


SOLUTION:

If Zuora Community emails aren't arriving in your inbox, spam, or junk folders, then you will need to work with your IT department to include the community's email address and domains in your company's allowlist.  Please send the following instructions to your IT department:

  1. Add the following domain to your organization's allowlist: 
    connectedcommunity.org
  2. Alternatively, please allowlist by IP address. The community sends email messages from 12 dedicated IP addresses:
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221

For instructions on additional Email Service Providers (ESPs) like AOL, Gmail, Windows Live (Hotmail), please see this article.

If none of the above resolves your issue, please contact Zuora Global Support so that the Community team can investigate further.

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