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Not Receiving Zuora Community Emails

By Lana Lee posted 05-10-2022 14:29

  
ISSUE:
  1. Cannot access the community or get email because you are not receiving the password reset email.
  2. Are not receiving Zuora Community Emails
Related article: I'm Registered, But I Still Can't Log In.


SOLUTION:

If Zuora Community emails aren't arriving in your inbox, spam, or junk folders, then you will need to work with your IT department to include the community's email address and domains in your company's allowlist.  Please ask your IT department to add community@zuora.com to your organization's allowlist. 

If the above does not resolves your issue, please contact Zuora Global Support so that the Community team can investigate further.

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