360Sync began finishing with errors, how do we identify what the ID refers to and clear the error?

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Leo Support Team

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Posts: 214
Registered: ‎01-11-2016
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360Sync began finishing with errors, how do we identify what the ID refers to and clear the error?

Question or Problem Statement:
Our 360Sync began finishing with errors. For example, a single failure in Invoices. How do we identify what the ID refers to, and clear the error?
[ErrorOrWarning] ENTITY_IS_DELETED:entity is deleted
[Id] 2c92a0b15cc06305015cc677d84c36a2



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Leo Support Team

Support Team

Support Team
Support Team
Posts: 214
Registered: ‎01-11-2016

Re: 360Sync began finishing with errors, how do we identify what the ID refers to and clear the erro

Solution:
You can refer to the screenshot below to run Data Source Export. Now I know 2c92a0b15cc06305015cc677d84c36a2 is the invoice INV00000915

 

1.png

 

How to clear the error?
Reviewing the CRM Id of the Zuora customer accout. In this case, looks like the CRM Id does not work. You can go back to your SFDC to verify the CRM Id, then correct the CRM Id, and then the sync should work.

 

2.png

Supporting References:

https://knowledgecenter.zuora.com/CD_Reporting/D_Data_Sources_and_Exports/D_Generate_a_Data_Source_E...

https://knowledgecenter.zuora.com/CA_Commerce/E_Zuora_360/S_Synchronize_Data_from_Z-Billing/L_Synchr...

 



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