Dr. Ulrich Hermann, Regional Managing Director & CEO of Wolters Kluwer Central Europe - and a presenter at our upcoming Subscribed '16 conference April 12-13 in San Francisco, CA - discusses how Wolters Kluwer went from a traditional top-down content distribution model to a customer-centric information software and services business.
Since Wolters Kluwer was founded as a legal publisher, serving their customers has always been central to their strategy. In 155 years, that hasn’t changed. What has changed is how they serve their customers - and, therefore, how they operate their business.
Read the full post in our blog: Building Customer Loyalty Through Point of Need Content Distribution
Join us at Subscribed 2016 for Dr. Ulrich Hermann’s session on: The Enterprise Shift: From a Perpetual to a Subscription Business plus tons more practical and inspirational sessions, energizing keynotes, great entertainment, networking opportunities, and hands-on Zuora training.