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Unable to sync Rateplan name change to Zuora

Problem:

 

I have changed product rate plan name and synced the product to zuora, but rate plan name is not synced. 





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1 REPLY 1
Zuora Support

Re: Unable to sync Rateplan name change to Zuora

Solution:

 

When a product rateplan is created, Rateplanfullname field is overwirtten by rateplanname field however if you wish to amend the rateplan name later, it has to be done by amending zqu_ProductRatePlanFullName__c and then sync the product to zuora.

 

Make sure you have the zqu_ProductRatePlanFullName__c is added to field set as mentioned below, so when you click on edit on product rateplan page you will be able to find the field on the page and edit it. 

Setup> create>object>product rate plan > fielsets > click on Edit "Edit Product Rate Plan" > drag and drop Full name field and save.

 





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