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Salesforce Quote can't be sent to Zuora

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Zuora Support

Salesforce Quote can't be sent to Zuora

Problem:

Sending a Quote from Salesforce to Zuora is not working in our lightning enviornment.
Solution needed asap.

 

 

Root cause:

Customer created some new picklist values in the "zqu__Status__c" field (Quote object) and used in their approval process which is not advisable from Zuora managed package side. Because "Send to Zuora" functionality button works on the basis of the "NEW" picklist value of the zqu__Status__c field. Only if the Status field is "New", quote can be sent to Zuora. 

 

 

Solution:

 

 

  • If the "zqu__ApprovalStatus__c" field doesn't match the value in the "Approval Quote Status" option in the Quote configuration settings, we cannot send the quote to Zuora. The submit button will be disabled and the below message will be shown.

 

Once the customer used "zqu__ApprovalStatus__c" field, they are now able to use Approval process as per their business case.






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