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04-24-2017
02:01 PM
04-24-2017
02:01 PM
In my tenant Turbo Sync has been running for a while instead of Real-Time Sync. Does anyone know what could cause the issue and how can I switch it back to Real-Time Sync?
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04-24-2017
02:27 PM
04-24-2017
02:27 PM
If your tenant is set up with Real-Time Sync, Turbo Sync could still be running due to the following reasons.
- High volume of data - Real-Time Sync is designed to sync a small set of new/updated records from Zuora to Salesforce as soon as possible for user convenience. When there is a high number of records (~10,000) to be synced, in order to maximize the sync performance Turbo Sync is used instead. After all records have been synced to Salesforce and several following Turbo Syncs (2 to 3 sessions) complete, the system will switch back to Real-Time Sync.
- Objects and fields migration - It is required that the sync user's profile has Customize Application permission when you run 360 Sync for the very first time and when you upgrade to a newer version of the Zuora 360 package. This is to run newly introduced objects / fields / settings to Salesforce. Without this permission, the syncs would keep retrying to sync all records which result in Turbo Sync (due to reason (1)).
- Issue with Migrated settings - Related to (2), settings cannot be set as 'Migrated' so the syncs keeps syncing all settings. To resolve the issue, you can
- Go to Setup > Develop > Custom Settings > "Manage" MigrationSettings
- Look for duplicated settings that are not set as 'Migrated.' Delete one of the duplicates.
- Run a Manual Sync in Zuora. The remain setting should be set as 'Migrated.' After that Real-Time Sync should start.
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