Real-Time Sync is switching to Turbo Sync

[vu_phan]

In my tenant Turbo Sync has been running for a while instead of Real-Time Sync.  Does anyone know what could cause the issue and how can I switch it back to Real-Time Sync?

[vu_phan · Accepted solution]

If your tenant is set up with Real-Time Sync, Turbo Sync could still be running due to the following reasons.

1. High volume of data - Real-Time Sync is designed to sync a small set of new/updated records from Zuora to Salesforce as soon as possible for user convenience.  When there is a high number of records (~10,000) to be synced, in order to maximize the sync performance Turbo Sync is used instead.  After all records have been synced to Salesforce and several following Turbo Syncs (2 to 3 sessions) complete, the system will switch back to Real-Time Sync.
   
   
2. Objects and fields migration - It is required that the sync user's profile has Customize Application permission when you run 360 Sync for the very first time and when you upgrade to a newer version of the Zuora 360 package.  This is to run newly introduced objects / fields / settings to Salesforce.  Without this permission, the syncs would keep retrying to sync all records which result in Turbo Sync (due to reason (1)).
   
   
3. Issue with Migrated settings - Related to (2), settings cannot be set as 'Migrated' so the syncs keeps syncing all settings.  To resolve the issue, you can
   
   • Go to Setup > Develop > Custom Settings > "Manage" MigrationSettings
   • Look for duplicated settings that are not set as 'Migrated.' Delete one of the duplicates.
   • Run a Manual Sync in Zuora.  The remain setting should be set as 'Migrated.'  After that Real-Time Sync should start.