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Quote rate plan charge name not updated when corresponding Product Rate plan charge name is updated

When a Product rate plan charge name is updated in Zuora , existing Quote Rate plan charge names created before are not being updated for Quotes which are still not sent to Zuora

 

However, on the Quote Detail page, updated charge name is being refelcted






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1 REPLY 1
Zuora Support

Re: Quote rate plan charge name not updated when corresponding Product Rate plan charge name is upda

  • If the Product Rate plan charge name was updated in Zuora and synced to Salesforce, further  if you refresh the quote with the charge which is still not yet been sent to Zuora, on the Quote detail page the name gets updated . 

 

  • However, these wont be reflected on the Quote Rate plan charge records created before the name change

To resolve the issue, you would need to remove and re add the product again to reflect the new charge name on all the Quotes which are existing and still not sent to Zuora before the change name






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