Happy Business Starts Here

Quote Template doesn't generate if user's profile not English

Jyoti_Sinha
Support SME

Quote Template doesn't generate if user's profile not English

Quote Template doesn't generate if user's profile not English






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 ACCEPTED SOLUTION

Accepted Solutions
Jyoti_Sinha
Support SME

Re: Quote Template doesn't generate if user's profile not English

In one specific scenario, the salesforce User has Locale set as below:

The value for dates is shown as below in the quote for user.

Now if user uses a Quote template which has the Date to be displayed then while generating the PDF, below error gets displayed:

Error while generating Quote. Please contact Zuora support with the following message.

com.zuora.sync.sfdc.quote.exceptions.QuoteDocumentException: com.zuora.base.ZuoraException: java.lang.NullPointerException

Quote PDF generation service only supports specific Locales. Please find attached the list of Locales supported by Zuora Quote template.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post

1 REPLY 1
Jyoti_Sinha
Support SME

Re: Quote Template doesn't generate if user's profile not English

In one specific scenario, the salesforce User has Locale set as below:

The value for dates is shown as below in the quote for user.

Now if user uses a Quote template which has the Date to be displayed then while generating the PDF, below error gets displayed:

Error while generating Quote. Please contact Zuora support with the following message.

com.zuora.sync.sfdc.quote.exceptions.QuoteDocumentException: com.zuora.base.ZuoraException: java.lang.NullPointerException

Quote PDF generation service only supports specific Locales. Please find attached the list of Locales supported by Zuora Quote template.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post