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Quote Template Not Found

We just uploaded a new Quote Template in Zuora and then in SFDC. SFDC error message was as follows:

 

com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template. (templateId: ID: 2c92a0dc5bn40gd4015bcb6cc2e764db)
 



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Re: Quote Template Not Found

The issue here is that when entering the New Quote Template ID, the ID value has been incorrectly prefixed with ID: as can be seen in the Screenshots below. To resolve, you will need to edit the Quote Templates in question to remove the ID: prefix. I.e. the ID should be simialr to the following, 2c92a0fc5bb40fd4015bcb6cc2e764db

 

Quote Template Settings.png

 

 

Quote Template  - Quote 6.png



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