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Memo generation source ApiAmend is unsupported

With Invoice settlement feature enabled, when trying to send an amendment or cancellation quote to Zuora, users are getting below error . 

 

Memo generation source ApiAmend is unsupported






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Zuora Support

Re: Memo generation source ApiAmend is unsupported

  • In this specific scenario, Invoice will also be generated as "Generate Invoice" field is true on the Quote 

 

 

  • Amend action(SOAP API) is not blocked directly, instead only when there are new objects generated or new operations performed, it is blocked because the objects or operations are introduced by Invoice Settlement.
  • In this case, call action(SOAP API) with Generate Invoice:true, also triggered credit memo generation and hence it is blocked with the error message.

    If you have enabled Invoice Settlement and  would like to use Zuora Quotes, there is an additional permission which needs to be enabled i.e "SOAP Subscribe/Amend API compatibility with Invoice Settlement - CPQ Only".  If this feature is not enabled in tenant, please reach out to support so it can be enabled





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