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How to resolve Invalid ProductRatePlanCharge id: XXXXXXXXXXXX error on Quote

After creating a quote user received Invalid ProductRatePlanCharge id: XXXXXXX error on the Quote detail page.






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Zuora Support

Re: How to resolve Invalid ProductRatePlanCharge id: XXXXXXXXXXXX error on Quote

This error occurs if the Product Rate Plan Charge with Id XXXXXX doesn't exist in zuora tenant. If you run a data source export in zuora Tenant and you will see that the Product Rate Plan Charge with Id (Id in the error)XXXXXX doesn't exist.

In this specific scenario, Customer followed below steps.

1. created a product with 4 charges in zuora and performed product catalog sync. So product with all 4 charges created in SFDC. 

2. Created a quote with the above product.

3. Now They deleted 2 Product rate plan charges in zuora and performed product catalog sync.

4. Now when the quote tries to preview metric it will throw the error since it is unable to find the PRPC record in zuora.

 

Follow the below steps to resolve the issue.

 

  1. Execute a product catalog sync from your Zuora tenant in Z-Commerce | 360 Sync.
  2. Remove the products from the error Quote and re-add them to the quote.

 






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