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Error on Quote - "The organization is not permitted to send email"

Hina
Zuora Support

Error on Quote - "The organization is not permitted to send email"

Problem: When trying to send the Quote to Zuora, customer was getting the below error

Screen Shot 2021-03-22 at 4.31.02 PM.png

 

Solution: In this specific case, on checking the Email Deliverability options which is by default limited, we found that the delivery option was "System email only". We can check this under Admin Setup->Email Administration-> Deliverability. Please see below.

Screen Shot 2021-03-17 at 4.30.35 PM.png

On changing this setting to "All emails" this error was resolved. 






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