Error Displayed When Opening a Quote in SalesForce

[adam]

I'm getting an error that contains the following

Unexpected character ('<' (code 60))

[adam · Accepted solution]

There are many cases where this can happen

Failed to invoke future method 'global static void refreshEntitlementPermission()' on class 'zqu.RefreshCustomSettingSchedulable' for job id '7075700003cvB4s'

All of these are seemingly unrelated, except they all use the configured user to connect to Zuora

In some rare cases, the error being returned is in HTML the beginning of which contains a 

<

while this may not always be the case, check your configured connection settings in both 360 sync and Quotes > Connection Settings and make sure the api user's credentials have not expired, or is locked out.

if this is not the reason, then please open an issue with Global Support