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Deactivated products are still displayed in Product Selector screen

Problem:

 

While creating a Quote, Customer is seeing Deactivated products in their Product Selector screen






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1 REPLY 1
Support SME

Re: Deactivated products are still displayed in Product Selector screen

Solution:

 

In reviewing the example Quote on SFDC end , it was noticed that  its start date was : 5/8/2017

In reviewing the deactivated products in concern, those were deactivated in Zuora BUT the
Effective Period of both of them were : 01/01/2010 ~ 05/08/2017

So, by Design, Any quote that will have a start Date within the date range above, will still be able to select these two products, as these are still valid.
If we now create a Quote with start date after 05/08/2017, these two products should not appear in select product step.

This was verified by creating a create Quote  with start Date 05/15/2017 and the  deactivated products  with effective period 01/01/2010 ~ 05/08/2017 did  not appear in the select product step.






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