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Cannot see newly added product while creating a Quote

Problem:

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We are able to successfully sync our product catalog from zuora sandbox to salesforce sandbox, but the 2 new products that we created are not showing up in Z-Quotes.






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1 REPLY 1
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Support SME

Re: Cannot see newly added product while creating a Quote

Solution:

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For this specific scenario, following was identified to be the problem:

 

In reviewing these specific products  on Salesforce and Zuora end it was noticed there was no Active currency set for the rate plans on these products.

When we tried to make the default USD currency Active on Zuora end for these Rate Plans (using  Edit price in multi-currency Link), following error was thrown:

 

"The status of default currency can not be updated"


This is because, there was no charge created for any of these rate plans of these two products.
These Rate Plans have NO charge, so no currency is activated.
It is required to add at least one charge to each rate plan to get the default currency to be active.

Once charges were created to the Product rate plans and another  product catalog sync was performed, the issue was resolved.






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