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Cannot get Zuora Rules Engine to run during quoting

Hi all,

 

I have a quick question on the Zuora Rules Engine. I cannot get the Zuora Rules engine to fire when creating the quote. I set it up to add companion products when we sell our bundled products but it doesn't want to run during the quoting process. 

 

I am on version 8.4, I'm seeing if this could be a catalyst for upgrading our package. 

 

Thank you!

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Zuora Support

Re: Cannot get Zuora Rules Engine to run during quoting

Hi @TTomas,
Thanks for posting on the Zuora community!

Have you created a ticket yet with Zuora Support for this issue so that we can look into the Rule which you have created in your Org?
We would need your Salesforce Org & Rule details along with the access to the Org.






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