Zuora Announcements

The Zuora Documentation team just published a new set of API guides that cover 18 API use cases. You can find the new API guides at https://www.zuora.com/developer/api-guides/

The Zuora Community has had nearly the same look since we launched in 2016, and now we thought we’d give it a small makeover.  Our product line has expanded significantly since then, and we want you to be able to seamlessly navigate, find solutions, share ideas, join user groups, and more.

Here are some things you’ll see with our redesign:

In times of unpredictability, we have seen countless subscription companies like yours make decisions to do what’s best for your subscribers.  What we’ve observed is both uplifting and promising.  Not only have you proven that the subscription model is resilient, but also as a community, you put your customers first.

To continue to help you put your customers first, we’re excited to announce the launch of the Next Generation Zuora Central Platform, empowering you with a standard set of tools to make it faster and easier for you to extend Zuora application functionality.

As companies adjust to COVID-19, revenue is a lagging indicator of the impact on your business. It’s now as important as ever to report on these impacts accurately so that you can leverage this data to make strategic financial decisions.

For customers using Zuora Revenue (formerly known as RevPro), there is an array of data and reports available to help you understand and analyze the data. In this session, we’ll show you how to use this information.

We plan to roll out a federated search in the Knowledge Center tomorrow (May 8). When you visit the Knowledge Center, you’ll be able to search across the Knowledge Center, Zuora Community, and API Reference.

Today, we are excited to announce that Zuora Revenue, powered by RevPro® is now generally available for purchase!  Zuora Revenue is a new release of the product formerly known as RevPro. 

We are launching Zuora Revenue, the latest release of RevPro, which will be generally available for all our existing and new Zuora Billing customers on April 15th.

As the coronavirus (COVID-19) continues to spread, we’re seeing trends in how subscription companies are reacting and adapting for their customers. What we’ve observed so far is both uplifting and promising that the wider subscription community can learn from one another in this situation.  To bring the Subscribed community together, we’re hosting a series of Customer Webcasts and Open Office Hours for Zuora customers on timely topics.

We have three priorities guiding our decisions during this time of uncertainty with COVID-19: to keep our employees safe, to continue to serve our customers and partners, and to do our part in preventing the spread of the virus. Here are some answers to questions from our customer community.

As of Sept 2019, we introduced the capability to remove the dependency of generating Order Metrics from the creation of the Order itself.

We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.

We just upgraded our Knowledge Center to a new responsive version. Texts, tables, and images in Knowledge Center articles are now automatically optimized for different screen sizes.

04/17/20 Update: “The effective date of the requirement to support an enhanced descriptor for the first transaction at the end of a trial or discounted promotional period will be postponed to 17 April 2021. Acquirers do not need to submit waiver requests for delaying implementation of the enhanced descriptor during this time.” 

On average, the Zuora Community sees about 24,000 visits and close to 2500 searches each month. There’s a ton of helpful content here, and we’re here to help you find the right post as soon as possible so that you can get your answer or add onto an existing question.

To help streamline the Community’s content in search results, we’re introducing pre-defined labels and are disabling post tags.

Until now, maintenance notifications have been posted in the Release Notifications area in Community.  All Zuora maintenance notifications will now be two new areas: Maintenance Notifications and RevPro Notifications.  

The Zuora Community is here to help make you successful by asking and receiving answers to questions, share your use cases with our product teams to influence the product roadmap, and join user groups to discuss topics with others who share your role or level of expertise.

But what about discussions beyond your day-to-day tasks such as scaling your career as a Zuora expert in your field?

Come celebrate our Summer 2019 Product Launch with demos, drinks, snacks and good company.

We understand that not everyone could attend Subscribed San Francisco in early June to hear the latest news with our products. That’s why we’re bringing part of Subscribed SF to you in our Summer 2019 Product Launch Webinar where we’ll reveal the latest with the Zuora Central Platform, Subscriber Portal, Collect and more.

We’re so excited to share our Winter ‘19 launch with the Zuora Community. “This product release is all about helping finance teams save time and reduce the errors that come from completing complex, redundant tasks manually,” said Tom Krackeler, SVP of Product at Zuora. “We are doubling down on customer usability and automation so that companies can rapidly grow without putting a big burden on back-office teams, processes, and systems.”

We’re so excited to share our Spring ‘18 launch with the Zuora Community. “This is our biggest product announcement ever,” said Zuora SVP of Product Tom Krackeler. “The Zuora Spring ‘18 release includes a number of new features and product upgrades to arm finance teams with the technology required to address their most pressing subscription order-to-revenue needs.”

In the past, we've held our product launches via webinars, which had a great impact. For our Spring '18 Launch, we've decided to try something a little different to expand our reach - a 2-week product event centered around our new features.

Zuora is proud to announce the company has been named one of the “Analytics 50” for its Subscription Economy® Index™ (SEI). First issued in November of 2016, the SEI was conceptualized by CEO Tien Tzuo and created by Chief Data Scientist Carl Gold to measure the collective health of subscription businesses and track the impact of these businesses on the overall economy.

Zuora announces its European data center and is live and available for French Customers.

Zuora Revenue Recognition Summit to Convene Thought Leaders at the Intersection of ASC 606 Guidelines, New Business Models and Future Innovation

Zuora, Inc. , the leading provider of subscription commerce, billing and finance solutions, was cited as a leader by Forrester in “ The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017 ” report (Forrester Research, Inc., July 31, 2017, Lily Varon). Among the nine vendors evaluated, Zuora® was ranked highest in both the Current Offering and Strategy categories.

Zuora, Inc. , the leading provider of subscription commerce, billing and finance solutions, today announced that its customer DocuSign, Inc., reached more than 200 million users and continues to rapidly scale its product innovation and improve operational efficiency by running its business through the Zuora®subscription management platform.

For the second year in a row, Zuora, Inc. was named to the Forbes Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Zuora® will be celebrated tonight in San Francisco at The 2017 Cloud 100 Celebration, an exclusive event hosted by Bessemer Venture Partners, Forbes and Salesforce Ventures. The celebration is attended by the CEOs of the public cloud companies and the CEOs named to The Cloud 100 and The 20 Rising Stars lists.

We are very proud to announce that Zuora has been recognized as a Gold award winner in the Annual 2017 Customer Sales and Service World Awards® for its Customer Service & Contact Center Department of the Year – 500 – 2,499 Employees. The coveted annual Customer Sales and Service Awards program with active participation from a broad spectrum of industry voices, encompasses the world’s best in Sales and Service or Contact Center individuals, teams, departments, and achievements.

We have exciting news to share. Today we proudly announced that  Zuora has signed a definitive agreement to acquire Leeyo Software Inc.. Leeyo’s RevPro product is the world’s most advanced solution for automated revenue recognition.