Zuora Announcements

If you’ve ever been to a Zuora Subscribed event, you may have visited the “Learners’ Lounge” where attendees chat with fellow Zuora users, product experts, and Zuora SMEs. Live events and conferences are on hold this year, but that doesn’t mean that the conversations have to end.

You can now provide feedback in the Knowledge Center and Developer Center using a new Feedback button.

I’m excited to announce Zuora’s new advocacy program which has been created just for you - our customers. As a program participant, you’ll not only be able to connect with future Zuora customers but also have access to our award-winning marketing team and some additional perks along the way! 

Starting September 30th, 2020, we will be changing our payment processor for ACH collections. Our new processor, GoCardless (Company ID 0514670203), will be processing all ACH collections from this date. You can read their privacy notice at gocardless.com/privacy.

Zuora’s U.S. Support Team has been recognized by International Business Award for “Customer Service Department of the Year” for 2020.

I’m excited to announce native ramp deals, an enhanced Orders experience, and Orders harmonization are now generally available! 

The Zuora Documentation team just published a new set of API guides that cover 18 API use cases. You can find the new API guides at https://www.zuora.com/developer/api-guides/

The Zuora Community has had nearly the same look since we launched in 2016, and now we thought we’d give it a small makeover.  Our product line has expanded significantly since then, and we want you to be able to seamlessly navigate, find solutions, share ideas, join user groups, and more.

Here are some things you’ll see with our redesign:

In times of unpredictability, we have seen countless subscription companies like yours make decisions to do what’s best for your subscribers.  What we’ve observed is both uplifting and promising.  Not only have you proven that the subscription model is resilient, but also as a community, you put your customers first.

To continue to help you put your customers first, we’re excited to announce the launch of the Next Generation Zuora Central Platform, empowering you with a standard set of tools to make it faster and easier for you to extend Zuora application functionality.

As companies adjust to COVID-19, revenue is a lagging indicator of the impact on your business. It’s now as important as ever to report on these impacts accurately so that you can leverage this data to make strategic financial decisions.

For customers using Zuora Revenue (formerly known as RevPro), there is an array of data and reports available to help you understand and analyze the data. In this session, we’ll show you how to use this information.

We plan to roll out a federated search in the Knowledge Center tomorrow (May 8). When you visit the Knowledge Center, you’ll be able to search across the Knowledge Center, Zuora Community, and API Reference.

Today, we are excited to announce that Zuora Revenue, powered by RevPro® is now generally available for purchase!  Zuora Revenue is a new release of the product formerly known as RevPro. 

We are launching Zuora Revenue, the latest release of RevPro, which will be generally available for all our existing and new Zuora Billing customers on April 15th.

As the coronavirus (COVID-19) continues to spread, we’re seeing trends in how subscription companies are reacting and adapting for their customers. What we’ve observed so far is both uplifting and promising that the wider subscription community can learn from one another in this situation.  To bring the Subscribed community together, we’re hosting a series of Customer Webcasts and Open Office Hours for Zuora customers on timely topics.

We have three priorities guiding our decisions during this time of uncertainty with COVID-19: to keep our employees safe, to continue to serve our customers and partners, and to do our part in preventing the spread of the virus. Here are some answers to questions from our customer community.

As of Sept 2019, we introduced the capability to remove the dependency of generating Order Metrics from the creation of the Order itself.

We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.

We just upgraded our Knowledge Center to a new responsive version. Texts, tables, and images in Knowledge Center articles are now automatically optimized for different screen sizes.

04/17/20 Update: “The effective date of the requirement to support an enhanced descriptor for the first transaction at the end of a trial or discounted promotional period will be postponed to 17 April 2021. Acquirers do not need to submit waiver requests for delaying implementation of the enhanced descriptor during this time.” 

On average, the Zuora Community sees about 24,000 visits and close to 2500 searches each month. There’s a ton of helpful content here, and we’re here to help you find the right post as soon as possible so that you can get your answer or add onto an existing question.

To help streamline the Community’s content in search results, we’re introducing pre-defined labels and are disabling post tags.

Until now, maintenance notifications have been posted in the Release Notifications area in Community.  All Zuora maintenance notifications will now be two new areas: Maintenance Notifications and RevPro Notifications.  

The Zuora Community is here to help make you successful by asking and receiving answers to questions, share your use cases with our product teams to influence the product roadmap, and join user groups to discuss topics with others who share your role or level of expertise.

But what about discussions beyond your day-to-day tasks such as scaling your career as a Zuora expert in your field?

Very rarely can you get an exclusive 45-minute 1-on-1 mentor session with a Zuora product expert, and we’re providing that resource for FREE at Subscribed London. 

Come celebrate our Summer 2019 Product Launch with demos, drinks, snacks and good company.

We understand that not everyone could attend Subscribed San Francisco in early June to hear the latest news with our products. That’s why we’re bringing part of Subscribed SF to you in our Summer 2019 Product Launch Webinar where we’ll reveal the latest with the Zuora Central Platform, Subscriber Portal, Collect and more.

This community post will help our customers understand the new PSD2 regulation, how it impacts them, and what they need to do to prepare.

Over the years, Community members have asked to meet other users in their respective locations or roles. To help our customers improve their use and experience of Zuora to solve real business problems, I’m excited to announce the launch of Zuora Community Chapters that will be led and driven by Zuora users like yourself.

One of the most important parts of Zuora Collect is the Configurable Payment Retry feature. This video demos how Configurable Payment Retry can be leveraged to reduce involuntary churn.

If your business is constantly dealing with credit card transaction errors and involuntary churn then you’re not alone. Before Zuora Collect, TheStreet had a homegrown credit card processing system that had a 40% success rate. Watch the video below to see how Zuora Collect changed that.