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How does Zuora calculate monthly from and to dates for a subscription?

When I have a monthly subscription with autorenew I get following dates in bill run:-

 

1) 01/31/2020 to 02/28/2020

2) 02/29/2020 to 03/30/2020

3) 03/31/2020 to 04/29/2020

4) 04/30/2020 to 05/30/2020

5) 05/31/2020 to 06/29/2020

6) 06/30/2020 to 07/30/2020

......

11) 01/31/2021 to 02/27/2021

12) 02/28/2021 to 03/30/2021

 

Q1. How does zuora decide these durations?

Notice that for leap year 2020, how it ends (1) on 02/28/2020 and for non-leap year 2021 it ends on 02/27/2021. Somehow 1) and 11) starts same day even though monthly durations are different for year 2020 and 2021. 

 

 

1 REPLY 1
Support SME

Re: How does Zuora calculate monthly from and to dates for a subscription?

This might be related to a known issue tracked in our internal ticket SUB-9182. We need more information to confirm. Could you create a support ticket via support.zuora.com to troubleshoot this issue further? Thanks.