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How do I un-cancel a subscription?

Question: How to I un-cancel a subscription?



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Zuora Alumni

Re: How do I un-cancel a subscription?

Answer: When you cancel a subscription, an amendment type of "Cancellation" is created.  You will need to delete that amendment to bring back the subscription to an "Active" status.



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Zuora Alumni

Re: How do I un-cancel a subscription?

Additional Response:  It is true that you can un-cancel a subscription. But only within a certain period of time. If you have had a Bill Run process since this cancellation, then you can no longer delete the Amendment and re-open the subscription. Below is a copy of the message you will get when trying to delete the Amendment.  You would need to create a new subscription.

 

Cancellation.png

 

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