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Change term start / end date

I created a subscription in zuora, the subscription was for the wrong term start / end date.  How do I move the term start date / end date?  I saw I could do a terms & conditions update, but that created a proration, instead of moving the term start date / end date.

 

Thanks.

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Zuora Support

Re: Change term start / end date

Greeting - You can open the subscription and click on "set activation dates" button to change Contract Effective Date, Service Activation Date, and Customer Acceptance Date first.  Then you can create a Terms and Conditions amendment to change Term Start Date.

 

Please note if your subscription's charges are aligned to Subscription Start Date, this option will not work as Subscription Start Date cannot be changed once it is set.  In this case you will have to cancel the current subscription and create a new one.



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