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Canceled invoice with balance

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Canceled invoice with balance

I mistakently canceled invoice (not subscription). Now the invoice is in canceled status with balance due. It doesn't seem like undoing cancelled invoice is an option. How do I go about fixing this?

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Re: Canceled invoice with balance

Hi,

You should be able to post the invoice once again. Is this button available on the invoice?


Screenshot 2020-05-15 at 07.01.27.png

 

Furthermore if you have cancelled it you can also delete the invoice and run a bill run for that specific customer with the same Invoice and Target Dates as when the cancelled invoice was created.

https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/J_Billing_Operations/G_Bill_Runs/Crea...

 

Let me know if you have any further questions. If this helped, please mark this post as best answer/solution.

 

Kind Regards

Per