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Add an "old" subscription / contract

Dear all,

I am adding a "old" subscription to Zuora. The Subscription contains 1 timer products and recurring.

The subscription is from 2018 or sooner and was invoices in the past by an other system.

If I enter this contract with the old dates, Zuora wants to invoice. A catch up bill run does not help/work, since already other subscription on the specific account are invoiced by Zuora.

I can not "activate" the "old" subscription with current activation dates, because the 1 timers would be invoiced again by Zuora.

Anybody with an idea out there?

Kind regards

Thomas

2 REPLIES 2
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Re: Add an "old" subscription / contract

Hi Thoeff, one option I can think of is activate the subscriptions, generate all the invoices and write them off with Invoice Item Adjustment, Credit Memo, or external payment. Reference https://knowledgecenter.zuora.com/kb/How_do_I_handle_write-offs%3F

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Re: Add an "old" subscription / contract

Hi Yong,

sorry for my late reply and thanks for your idea, which is probably a good one.

Only issue I see ... We would need to pay Zuora fees for sales we didn't made with the Zuora tool ....

But ... thinking forward ... do what you suggest with price 0,00 for all contracts an do ammendment for the next invoice date.

I will try.

Kind regards

Thomas