Subscriptions Ideas

perswardh · ‎06-12-2018

Currently there are no support for changing trigger dates (Contract Effective Date, Service Activation Date, Customer Acceptance Date) using the orders functionality. It is possible using amendments but not orders. This is needed when unintentiallly setting the wrong trigger dates when creating subscriptions using orders. See https://knowledgecenter.zuora.com/BC_Subscription_Management/Orders/C_Known_Limitations_in_Orders "Trigger Dates: Once rate plan charge trigger dates are set, you cannot directly update or override the trigger dates."

fredkao · ‎08-04-2016

Create a new amendment type of "Upgrade" or "Downgrade" that combines a Remove Product and New Product amendment. This would be more convenient than trying to figure out if the two amendments (Remove + New) are related and what direction (Up or Down) the change is going. Currently, we use delta MRR to see if it's an upgrade (positive MRR) or downgrade (negative MRR). But there are some cases where the delta MRR is 0, but from a product standpoint, it may be an upgrade or downgrade. Thanks for reading!

gelaimr · ‎08-10-2017

Issue: Currently, OriginalID and CancelledDate fields not returned via GET " https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" The customer can use the CRUD call, but they are trying to reduce the number of round trips and complexity of getting all the subscription information. Right now if a user has several subscriptions they need to loop through and get the two additional fields of data for each subscription, if this information could just be returned with " https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" it would reduce complexity. Reference: SUB-5844

jmorris7 · ‎10-24-2017

Issue: Inability to remove renewal amendments Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

ASchwarz · ‎03-27-2019

As soon as you cancel a subscription or remove a product with a future contract effective date you are not able to update it as it is not shown anymore when creating a new order. To effectively update such a product you would need to delete the order and create a new one to get the changes effective. But you can only delete orders if no other order was created afterwards. So sometimes we need to redo a lot of orders to apply a change to one specific item. With amandements this was possible as you can see in this article: https://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/E_Changing_Subscriptions_Amendments/A_Create_Amendments/Update_a_Product_(Amendment)/Update_a_Product_on_Subscription_with_a_Future-dated_Remove This feature would be really helpful as subscriptions often change and we cannot always go with the described workaround and delete orders as usually with an order an invoice is created and then we even need to cancel invoices to proceed which is definetly not the correct way.

peterscheen · ‎03-28-2017

We have a general problem with the dates in zuora. We have a lot of customer that sometimes order wrong amount, wrong type of users, more of the same user in the same month and such. So the problem are that we aren't aloud to add on more users and so with an earlier contract effective date than the last customer acceptance date (on the same product/user). This is incredibly important for us as we have many customers who like to order the same product / users multiple times during a month and we then get problem with the admission with regard to the dates.

peterscheen · ‎11-23-2017

HI Is there any way or will there be an opportunity to be able to uppgrade or downgrade multiply different users/products on 1 singel amendment? As fare as i know, today there's only possible to add or downgrade 1 specific type of users or products pr amendment

Charles · ‎11-12-2016

Seems like the best practice is to implment Purchase Order (PO) at subscription level. How about adding standard field for Purchase Order (PO) on subscription object.

Karina · ‎05-24-2020

In our company we use Product Features to provision customers access to the software they are subscribing to, or to get specific support agreements. So we have developed integrations towards different provisioning platforms based upon Product Feature entitlements. We find that Zuora lacks a few essential features to retrieve subscription product features. This forces us to find workarounds, often resulting in inefficient solutions that both require much effort to build and increase the data traffic from Zuora unnecessarily. Zuora would add alot of value for us if you could provide a "Get subscription product features by account" method in the REST API featuring segmenting like charge-detail in the existing "Get subscriptions by account" https://www.zuora.com/developer/api-reference/#operation/GET_SubscriptionsByAccount A workaround like running the Data Query functionality might be our best option right now, but I would still like to check if Zuora will consider to enhance/extend the API to support this. Thank you Karina :)

roantondtt · ‎02-05-2020

The 'GenerateInvoice' setting in the 'Subscribe' API is a boolean (Y or N) This doesn't allow control on what is done with the invoice, as it's directly posted There should be the option to generate the invoice in Draft, in order to be able to execute custom validations or set certain values before it's posted For example, add a new optional boolean setting 'Autopost' in the object 'Subscribe InvoiceProcessingOptions' The functionality would be: GenerateInvoice = Y and Autopost not present --> Post invoice. The ProcessPayment setting will be considered. GenerateInvoice = Y and Autopost = 'Y' --> Post invoice. The ProcessPayment setting will be considered. GenerateInvoice = Y and Autopost = 'N' --> Keep as draft. The ProcessPayment setting will be ignored.

klee34 · ‎01-16-2019

With the Manage Subscriptions/Amendments and the Delete Subscriptions/Amendments unchecked, a user cannot create or delete a subscriptions, etc. However the user is not notified of this lack of access until the end of the process, when he or she attempts to Activate the changes. It would be more user friendly if this warning appeared earlier on in the Order entry process. Thanks!

doniahj · ‎01-16-2019

Hi, Currently, if a certain subscription is not already invoiced and if this same subscription contains one wrong amendment at the middle and all the following amendments are correct => we cannot delete the wrong one without removing the next ones. The goal here is to manage easily the amendments and be able to remove the middle one without affecting the good ones. Thank you !

doniahj · ‎01-16-2019

Hello, We would like to get quickly the rate plan charge name attached to the amendments, without the need to go on the amendments list and open the record, We would like to have this information on the amendment list as below: Or also if there is a chance to show this information at the level of the subscription and more specifically in this pop-up box: Thank you!

chadhorton · ‎01-08-2019

It would be nice to have Zuora accept promo codes for a subscription and Zuora perform all necessary calculations and apply said discounts accordingly. I understand that Promo Codes is a connect app, but one would think that such a feature would have deeper integration to where Zuora could do the work that it *should* be doing, instead of making the consumer of the API do all the work. It just doesn't make sense. That's like telling a customer if they have a coupon for a store that the customer has to calculate the final price and tell the cashier what the final price is.

mcabot · ‎10-02-2018

When building products, we sell in a single Unit of Measure using different package quantities. An example would be selling cans of soda; you can buy 1 soda can, a 6-pack of soda cans, a 12-pack of soda cans, etc, all with separate price points. Our unit of measure would be soda cans, but we'd want to track the unit/package quantity in a separate field for each of our charges. Today this requires a custom field that carries the package quantity with redundant information in the Unit of Measure text field, for example: Rate Plan Name - Charge Model - UOM - Custom Field Value Acme Soda Can - Per Unit - Cans (1) - 1 Acme Soda 6 Pack - Per Unit - Cans (6) - 6 Acme Soda 12 Pack - Per Unit - Cans (12) - 12 Instead of 3 units of measure ("Cans (1)", "Cans (6)", "Cans (12)") this could be 1 Unit of Measure ("Cans") with a numeric field that specifies the package quantity. The benefit is simplified Product Catalog management and fewer Units of Measure.

waterstorm · ‎04-18-2018

In the REST API, add a new "future" or "pending" charge-detail to "get subscriptions by account" with ratePlanCharges that are all in the future. Currently it's only possible to either get all, only the current or ratePlanCharges at a specific date. https://www.zuora.com/developer/api-reference/#operation/GET_SubscriptionsByAccount However it would be nice to be able to pull only the ones in the future. We needed this in several projects already and currently the only way is to pull all of them and then filter down using the date field. So instead of "charge-detail=current-segment" it would be nice to also be able to use "charge-detail=future-segment" or "pending-segment".

vu_phan · ‎06-13-2017

When passing a value with an incorrect format (e.g., account name instead of 32-digit ID) for ParentId field in a subscribe() call, Zuora throws an Unknown exception which is not helpful. Please consider returning a proper error message in this scenario to help user figure out the issue and fix it.

Ariel_Wu · ‎06-05-2017

Our business would like to use customized SKU for the product catalog. But there's a limitation in Zuora product catalog. Currently, we have different kinds of charge model for the rate plan charges - Volume Pricing where we would like to have different SKU for each rate plan charge tier level. For example - Per Unit Pricing where we would like to have just 1 SKU for the rate plan charge as there are no further tiers, for example I know that we can create customized field on the rate plan charge level today, but is there a way we can create customized field on the rate plan charge tier level?

bsanders · ‎01-16-2017

Currently Subscriptions allow us to either Invoice Together or Invoice Separately, however there is no option to group a selection of Subscriptions to invoice together. Especially for customer accounts with numerous subscriptions, it would be very useful to be able to create invoice groups and then assign subscriptions to them. This would allow for greater control over how we invoice our customers as well as allowing us to reduce the number of actual invoices which we need to send to our clients.

bsanders · ‎09-21-2016

Currently when an amendment is created to add a product to a subscription after clicking on "Add New Product & Rate Plan" a Dropdown search box is made available where we search for the product we would like to choose a rate plan from. This search however only returns products based on the first word of the product. ie. if a product has a name of "Best Product Ever Silver" only searches which begin with the word "best" will return this result. The requested functionality would be to be able to do multi-directional searching on the string so that this product would be included in the result set for search's which start with the words "Product", "Ever", or "Silver." ( in a query this would be: Where product like '%xxxxx%', instead of: Where Product like 'xxxx%' ) This would be very useful when there are multiple products with similar names or having the same prefix and the distinguishing factor is in the last couple of words / characters.

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Subscriptions Ideas

Support for changing trigger dates using orders

Upgrade / Downgrade Amendment

Add OriginalId and CancelledDate to REST Subscription API

Inability to Remove Renewal Amendments

Update a Product on Subscription with a Future-dated Remove with Orders enabled

Contract effective date and customer acceptance date problem

The ability to remove different users with 1 amendment

Add Standard field on Subscription object for Purchase Order (PO)

Get subscription product features by account - method

'GenerateInvoice' setting on 'Subscribe' API should be able to generate the invoice in 'Draft'

Orders Access

Delete a previous amendment without modifying the new ones

Without opening the amendment, see the rate plan charge that it applies to

Tell Zuora what Promo Code to use for a subscription and Zuora perform calculations

In Product Unit of Measure, allow for different package quantities

API: Add a new "future" or "pending" charge-detail to get subscriptions

Incorrect Parentid field in Subscribe() returns an "Unknown" error

Customized SKU at rate plan charge tier level.

Group Subscriptions for Invoicing

Multidirectional Search in Select Product for New Product Amendment

Option to have Fixed Amount Discounts Prorate on early cancellation

Ability to add attachments to subscriptions

Ability to cancel a subscription with an Effective Date in a Closed Accounting Period