Subscriptions Ideas

Ideas about Customer Accounts, Subscriptions and Product Catalog

New Idea
jmorris7 Scholar

Scholar

Inability to Remove Renewal Amendments

Status: New Idea
by Scholar jmorris7 on ‎10-24-2017 08:13 AM

Issue: Inability to remove renewal amendments

 

Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

0 Kudos
bsanders Valued Scholar

Valued Scholar

Add Notes when Cancelling a Subscription

Status: Under Consideration
by Valued Scholar bsanders ‎09-09-2016 06:35 AM - edited ‎09-09-2016 06:36 AM

In current Amendment functionality there is an optional Notes section ("Change Description") which allows for free-form notes about the amendment. It would be very useful to have this same type of optional notes section when using the Cancel feature from within the Subscription. Currently the only features of the Cancellation are choosing the related dates. However especially when we have multiple analysts updating subscriptions across the company, when a subscription is Cancelled it would be very usefull for everyone else to be able to have relevent notes when looking at the subscription at a later point in time.