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Re: Inability to Remove Renewal Amendments

Inability to Remove Renewal Amendments

Issue: Inability to remove renewal amendments

 

Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

1 Comment
Scholar

I was just trying to do this, and I was able to acheive the desired result by doing a T&C amendment to set the start date at the previous term start date (so the end date becomes the desired end date). Then do a bill run for the customer, it generates a -ve invoice which can then be used to offset the original invoice through balance transfer.