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Re: Contract effective date and customer acceptance date problem

Contract effective date and customer acceptance date problem

We have a general problem with the dates in zuora.

We have a lot of customer that sometimes order wrong amount, wrong type of users, more of the same user in the same month and such.

So the problem are that we aren't aloud to add on more users and so with an earlier contract effective date than the last customer acceptance date (on the same product/user).


This is incredibly important for us as we have many customers who like to order the same product / users multiple times during a month and we then get problem with the admission with regard to the dates.


Agree 100% on this. Standard datetime in one timezone is ultra important to us. We've seen some notes around the different timezones as a response for some calls. A confirmation that all endpoints will only ever provide datetimes and dates in UTC only. There should not be the case that a service / endpoint produces anything other than UTC otherwise times become inconsistent as @peterscheen has pointed out.

Zuora Product Team
Zuora Product Team
Status changed to: Unlikely

Today, in order to process an update amendment before an existing update amendment, you have to use the specificUpdateDate option, where all the updates trigger on the same specific date.  

See here.
Let me know if this helps.
Zuora Product Team
Zuora Product Team

Evan, maybe you are referring to a different issue, but the contract effective date etc here are dates, not date time.  Therefore, they are not affected by timezone.