Lana Community Manager

Community Manager

Customer churn has a major impact on the bottom line for any company using a subscription billing model.

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Lana Community Manager

Community Manager

It’s a fact: software implementations often fail. They go over budget, there’s no cross-functional buy-in, go-live deadlines slip, and worse. When you make an investment in a new software platform, it’s in your best interest to ensure that the implementation is fast, clean, and efficient—and can quickly show a return on your investment. In this guide (based on a joint webinar with Riskalyze and Zuora, Software Implementation in 60 Days: Best Practices for a Fast, Clean, Efficient Go Live), we outline the 10 best practices for implementing a mission-critical software platform.

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Lana Community Manager

Community Manager

If your office is well-stocked with snack options such as protein bars, dried fruit, granola and other healthy food, you should probably thank SnackNation for it. Since 2014, the California-based company has been offering businesses easy access to healthier foods. Clients include leading brands such as Microsoft, Uber, Marriott, Travelocity, NFL Networks and others whose employees benefit from the company’s nutritious, whole ingredients and taste-tested snack boxes. And last year, SnackNation launched a home delivery service — healthy snacks delivered right to your doorstep.

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Lana Community Manager

Community Manager

Visiomed Group, the French pioneer in connected health, designs and develops “enhanced health” products and services aimed at improving the health and well-being of subscribers.

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kevinsuer Product Team

Product Team

What is driving this seemingly endless string of giveaways by subscription companies? The answer can be summed up in a single, very important metric: Customer Lifetime Value (LTV).

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kevinsuer Product Team

Product Team

It seems like everyday Amazon is adding some new “free” benefit into its popular subscription membership service Amazon Prime -- free videos, free music, free book rentals. The list goes on and on. The same goes for lots of other vanguards of the subscription economy. Google launches a few free apps that make living your life and work just a bit easier; Netflix ships a brand new batch of kids movies that would’ve cost $1000s in Blockbuster rentals back in the 90s; Tesla pushes a few wireless updates and suddenly your car just got better at driving itself. These subscription economy companies are the envy of entrepreneurs everywhere who want to surprise and delight their customers with new and unexpected features and benefits seemingly with a spirit of unbounded generosity.

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Lana Community Manager

Community Manager

Caterpillar and the Age of Smart Iron

by Community Manager on ‎06-07-2017 05:43 AM

Caterpillar has been in the business of building tractors, engines, and other machinery for over ninety years. But as Caterpillar CEO Jim Umpleby notes, today priorities are shifting towards “what goes around the iron,” or the technology and services that wrap around Caterpillar’s core offerings to drive greater productivity for customers.

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Lana Community Manager

Community Manager

Payments Fraud Hits Record Highs

by Community Manager on ‎06-01-2017 05:41 AM

The Association for Financial Professionals’ 13th annual Payments Fraud and Control Survey asked finance professionals from across the country about their experiences with fraud and the strategies they are adopting to protect themselves.

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Lana Community Manager

Community Manager

PTC (Parametric Technology Corporation) is a computer software and services company headquartered outside of Boston, Massachusetts. Founded in 1985, PTC makes a wide variety of CAD and design programs for the industrial manufacturing industry, particularly around the field of connected devices. PTC’s customers design aircraft, plan buildings, make sneakers, build tools, pioneer new medical diagnostic technology, and much, much more.

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lukasz Product Team

Product Team

There have never been more ways to pay someone. Mastercard is working on a new system that confirms transactions with selfies using facial scanning technology. Apply Pay is set to launch in the UK in July, joining a crowded European global payments ecosystem. Bitcoin is getting more attention as a result of the Greek crisis. These new technologies will join the roughly 200 different types of electronic payment methods that currently permeate our world. With so many options and use cases, it can be daunting for any global business to select the right payment methods.

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Lana Community Manager

Community Manager

The Basics of Subscriber Management

by Community Manager on ‎05-09-2017 01:23 PM

This guide covers the basic system requirements for subscriber management within an agile, responsive relationship business management platform. While it starts with some obvious fundamentals, we get into a number of variables later in the guide.

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PossibilIT Tutor

Tutor

[GUEST BLOG] Subscriptions, a Business Model with Happy Paying Customers

by Tutor PossibilIT on ‎05-02-2017 07:54 PM - last edited on ‎05-09-2017 02:29 PM by Community Manager

Paying methods can be divided into three categories: pay before, pay now and pay later. Payment by payment cheques, direct-debit, cash, debit (paying by switch cards) and credit cards were the ways one could pay for a purchase made.

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Lana Community Manager

Community Manager

Leeyo Software, the leading provider of solutions for revenue recognition automation and management—and a Gold Partner Sponsor of our upcoming Subscribed San Francisco 2017—explains why your ERP system is insufficient for Rev Rec.

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PossibilIT Tutor

Tutor

If you can choose between one-time or recurring income, what would you choose? Sure, every entrepreneurial mind understands that recurring business is best for your organization’s continuity. For this reason, organizations nowadays choose more and more to base their strategy on subscription-like structures.

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Lana Community Manager

Community Manager

As we’ve repeatedly noted, for SaaS companies, growth is the number one indicator of success. In order to grow fast and sustain a high growth rate, SaaS businesses need to adopt the 10 core growth strategies. Here we take a deep dive into Growth Strategy #1: Tailored Product Editions as illustrated by star example Zendesk.

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Slava Partner

Partner

In an economy built around convenience and enduring relationships, delivering a frictionless payment experience is critical to revenue growth.

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Lana Community Manager

Community Manager

[PODCAST] Subscription Marketing Strategies

by Community Manager ‎03-01-2017 04:53 AM - edited ‎03-01-2017 11:14 AM

In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. In this episode, Tom and Rachel talk to Anne Janzer - author of the book Subscription Marketing: Strategies for Nurturing Customer in a World of Churn.

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Lana Community Manager

Community Manager

B2B vs. B2C Subscription Payment Strategies

by Community Manager ‎02-23-2017 01:51 PM - edited ‎02-23-2017 02:05 PM

We all love how easy it is to accept credit cards for recurring payments. But did you know that there are currently more than 200 — and counting — alternative payment methods for businesses? With more choices than ever before, it’s smart to do some digging into what’s out there, what makes sense for your business and which subscription payment methods your customers will actually be using.

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Aarthi Newly Enrolled ZEO

Newly Enrolled ZEO

As newspapers and other media publishers transition to what we at Zuora call a “modern media company”, they’re finding that their creativity needs to extend beyond their special editions. Competition no longer comes from just other publications (print and digital). They are also vying for audience attention with popular social media outlets such as Facebook, Twitter, and Snapchat — all of which feature news. And there’s always competition from television, OTT video and other news and entertainment channels.

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Aarthi Newly Enrolled ZEO

Newly Enrolled ZEO

Subscribed Podcast Episode 13: Todd Eby on Success Hacking

by Newly Enrolled ZEO on ‎02-08-2017 05:12 AM - last edited on ‎02-13-2017 03:02 PM by Community Manager

In this Subscribed podcast episode, we talk to Todd Eby, the co-founder of SuccessHacker, a boutique advisory firm focused on education, consulting and recruiting services for early stage companies seeking to build a solid Customer Success foundation to accelerate their growth. 

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Lana Community Manager

Community Manager

What Donald Trump Doesn't Get in the Debate Over Trade

by Community Manager ‎02-01-2017 05:20 AM - edited ‎02-13-2017 03:01 PM

Zuora CEO Tien Tzuo's piece in Fortune on how the trend of consumers moving away from physical goods in favor of digitally-supported services impacts global trade.

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Lana Community Manager

Community Manager

How to Fight Churn

by Community Manager ‎01-25-2017 05:16 AM - edited ‎02-13-2017 03:02 PM

An introductory guide on the relationship between churn and growth in subscription-based businesses — a relationship which isn't as simple as you might think.

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tamsyn Zuora Alumni

Zuora Alumni

Taking on the New Sharing Economy

by Zuora Alumni on ‎01-23-2017 05:28 AM

Last December, I was a panelist at the Women's Forum for the Economy and Society held in Deauville, France. We discussed the sharing economy and how to collaboratively create new economic opportunities for women.

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Lana Community Manager

Community Manager

[Leeyo] Whitepaper: Ramp up to the New Revenue Standards in the Subscription World

by Community Manager ‎01-11-2017 10:20 AM - edited ‎01-11-2017 11:40 AM

The time is quickly approaching when companies need to figure out how to handle their revenue recognition challenges and determine what the impact on their financials might be. There are some specific challenges when it comes to subscription businesses with how revenue will be handled under the new guidance from FASB and IASB.

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davidhoang Zuora SME

Zuora SME

Optimizing Payment Operations for B2C Businesses

by Zuora SME on ‎09-26-2016 12:46 PM - last edited on ‎09-26-2016 12:50 PM by Community Manager

B2C payment transaction values are generally smaller than B2B transaction values, but transaction volumes are significantly higher. Learn how payment operations are different for B2C businesses, how B2C businesses can address these complexities and how Zuora can improve payment operations for B2C businesses.

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