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Why did RevPro create new RCs instead of adjusting existing RCs for the new transaction lines upload

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Zuora Documentation

Why did RevPro create new RCs instead of adjusting existing RCs for the new transaction lines upload

Question:

Why did RevPro create new RCs instead of adjusting existing RCs for the new transaction lines upload?

1 REPLY 1
Zuora Documentation

Re: Why did RevPro create new RCs instead of adjusting existing RCs for the new transaction lines up

Solution:
This problem occurs because the SCAN_ACROSS_ALL_RC profile is disabled. So RevPro will not scan the whole system to obtain the RC IDs for processing SO update.

 

To enable the SCAN_ACROSS_ALL_RC profile, complete the following steps in the UI:

  1. Navigate to Setups > Application.
  2. Click Profiles on the Application side menu.
  3. Search for the SCAN_ACROSS_ALL_RC profile and edit it.
  4. In the Edit Profile window, change the System Level Value to enable this profile.
  • Old UI: Select the System Level Value checkbox.
  • New UI: Toggle the System Level Value switch to Yes.

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