We will be upgrading our AWS load balancer for cluster for our Connect service from a Classic AWS Load Balancer to a Application Load Balancer (ALB). This will change the DNS routing of connect.zuora.com, and any app under *.apps.zuora.com, to the new load balancer. There will be no downtime during this changes as traffic will gradually transfer from the old load balancer to the new load balancer. There are no actions required on customer's side.
We will be performing a maintenance on our Connect service on November 14th from 5pm until 6pm Pacific. During this time, there may be brief service interruption. This work is to upgrade to new infrastructure and service management of the Connect environment.