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[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

Zuora Support Moderator

We have an emergency maintenance scheduled for Tuesday October 23, 2018 FROM 7:00PM UNTIL 11:00PM PDT, when we will be performing a critical preventative maintenance on our Storage system. We are reserving a 4-hour window during which most time is in validation, with the actual work time estimated to take approximately 30 minutes, anticipating a considerably shorter downtime.


Impacted Region:

US API SANDBOX ENVIRONMENT

Impacted services:
Salesforce PDF/Word Quote Generation
PDF/Word Invoice Billing
AQuA files and processing
Export API files and processing
queryMore
All other batch processing will be queued (delayed) for the duration of the maintenance and will resume processing once completed.

3 Comments
Zuora Support Moderator

Update - maintenance was started as planned.  We are now at validation stage and will keep this post updated. 

Zuora Support Moderator

Update - all functionalities have been fully validated and tested. Will continue proactive monitoring for the next 2 hours. 

Zuora Support Moderator

 Final update - Maintenance is now fully completed with our internal teams still being on proactive monitoring.  Please reach out to Support at support@zuora.com should you expereince any issues.