Updated date of maintenance - 9/28/18.
Impacted Region: US customers on NetSuite Connector
The platform that Zuora hosts the NetSuite Connector on, Dell Boomi, has revised the date of the relcation of the primary datacenter for all of our US-based customers to Saturday, 10/13 (previously 9/29 and 10/6) from 3:00AM - 7:00PM EST (07:00 UTC to 11:00 UTC). This was previously scheduled for OCtober 6th, but the date was moved back due to customer feedback about potentially negative impact.
What will the impact to the run-time environment be during the relocation?
During the relocation, the US datacenter will be unavailable. Therefore, scheduled and event based processes will not execute. Any processes that are not finished at 7:00 /11:00 UTC will be terminated. For processes scheduled to execute during this period, you might want to alter their schedule. For event based processes that must continue to run or be available, you will need to take action to redirect requests.
What do I need to do to prepare for this relocation?
US datacenter initiated outbound HTTP calls: Processes running on the US datacenter can initiate outbound HTTP calls to other servers. If those outbound destination servers utilize whitelisting, the server owner will need to change the whitelisting IP range because the HTTP calls will be initiated from a new location.
US datacenter inbound calls: Processes running on the US datacenter can accept inbound calls from other servers such as event-based integration processes, are hosted on the US datacenter, and can be initiated by an inbound request from an external application.
If you have an outbound firewall rule that targets the current US datacenter, you will need to update your IP range. Updating your IP range will allow you to connect to your hosted web service.
For customers who rely on the URL connect.boomi.com or b2b.connect.boomi.com, the URL will remain unchanged; only the IP address will change. If you rely solely on connect.boomi.com or b2b.connect.boomi.com without additional outbound firewall rules from their application, then no action is required once the transition is complete. If the external application has an outbound firewall rule that targets the current US datacenter IP address, then the external application will need to update the outbound firewall rule with the new US datacenter IP address.
The NEW IP addresses for US datacenter will be:
- connect.boomi.com - 18.104.22.168
- b2b.connect.boomi.com - 22.214.171.124
The OLD IP address for US datacenter is:
Until the transition is complete, Boomi recommends that both the current and future US datacenter IP addresses remain on any necessary whitelists or firewall targets.
What is b2b.connect.boomi.com?
b2b.connect.boomi.com was a URL created to allow AS2 customers to have non-SSL access to the datacenter.
What are ports 80 and 443?
Web server allows requests from the default ports — 80 for HTTP and 443 for HTTPS. These are the ports that the server "listens to" or expects to receive from a Web client. Port 80/443 are generally a given for being open on any type of filtering device allowing traffic outbound on your network.
- system maintenance
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