Happy Business Starts Here

Custom fields are not passed to the Tax connector when a credit memo is generated.

Highlighted
Zuora Support

Custom fields are not passed to the Tax connector when a credit memo is generated.

While configuring a Tax App, you may encounter issues where a custom field on Subscription object is not passed to the Tax connector when a credit memo is generated.

To resolve this, you might want to refer the notes below:

When a standalone credit memo is created, it will not pass the subscription's custom fields because a standalone Credit Memo is associated with ProductRatePlanCharge.
Charges on Subscription are always RatePlanCharges.

A credit memo generated from an invoice should be able to pass the custom fields on the subscription level.

Thanks.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √