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Cannot instantiate new [RatePlan] entity because there is no data of new [Product] entity

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Cannot instantiate new [RatePlan] entity because there is no data of new [Product] entity

Problem:

 

Error when trying to bulk update product catalog
"[Message] Exception in line [2] Cannot instantiate new [RatePlan] entity because there is no data of new [Product] entity."

I'm fairly new to using Zuora Connect. Can you please help me figure out what I'm doing wrong? Task ID xyz

 

Solution:

When checking at the input file used by the customer, found that the file was not saved in the proper CSV format:

 

Format used by the customer:

 

 

Actual format to be used:

 

Once the format is changed to (.csv), customer can able to upload succesfully without issues.






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