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[ERROR] Single Sign-On attempt failed

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Community Manager

Re: [ERROR] Single Sign-On attempt failed

Question or Problem Statement: Single Sign-On attempt failed

Solution: If you receive this error after SSO has been enabled, please check for the following:

1. The user in question has the SSO feature enabled.

In your tenant go to Settings>Administator Settings>Manager Users. Click on a user and confirm the SSO SAML Enabled is checked.


sso.png


2. If the user is still getting an error, please have them provide us with the SAML Assertion that has been sent to Zuora.

  • To do this in Chrome. 
  • Right click on the login page
  • Select "Inspect Element"
  • Then select Network

sso1.png

3. Look for errors such as typos and other incorrect data, in the SAML Assertion that is being sent to Zuora. Correct any errors and retry.

Supporting References:

Configuring SSO for Okta

Configuring SSO for Zuora



Subscribe to Zuora System Updates at Zuora Trust
Follow Zuora Global Support on Twitter and LinkedIn

View solution in original post

1 REPLY 1
Community Manager

Re: [ERROR] Single Sign-On attempt failed

Question or Problem Statement: Single Sign-On attempt failed

Solution: If you receive this error after SSO has been enabled, please check for the following:

1. The user in question has the SSO feature enabled.

In your tenant go to Settings>Administator Settings>Manager Users. Click on a user and confirm the SSO SAML Enabled is checked.


sso.png


2. If the user is still getting an error, please have them provide us with the SAML Assertion that has been sent to Zuora.

  • To do this in Chrome. 
  • Right click on the login page
  • Select "Inspect Element"
  • Then select Network

sso1.png

3. Look for errors such as typos and other incorrect data, in the SAML Assertion that is being sent to Zuora. Correct any errors and retry.

Supporting References:

Configuring SSO for Okta

Configuring SSO for Zuora



Subscribe to Zuora System Updates at Zuora Trust
Follow Zuora Global Support on Twitter and LinkedIn

View solution in original post