Issue:
I have configured my GL segments to use Product and RatePlanCharge fields
However, those fields are left blank during the Journal Run Process.
GL Segments
GL Segment Rule
However my GL Segments are blank for the Payment Application Item
Resolution:
For the reported tenant, we could see both invoice item settlement and Invoice settlement feature turned on.
Please be informed when both the above two features are turned on GL segmentation rule follows different transaction types.
Reference:
https://knowledgecenter.zuora.com/Billing/Finance/F_Summary_Journal_Entries/h_Journal_Runs#Transacti...
at present in the tenant, the Rule used is as shown below.
Zuora recommends that if you want to make changes to a GL segmentation rule that has already been used in a journal run or summary journal entries, you deactivate the rule and then create and activate a new rule. This is much easier than editing the existing GL segmentation rule. In order to edit an existing rule, you would first need to cancel and delete any journal runs or summary journal entries associated with it.
