How can I override accounting code on a refund?

[monique]

Question: How can I override accounting code on a refund?

[monique · Accepted solution]

By design, refund's Accounting Code inherits the value of the corresponding payment's Accounting Code so it is not editable.

Please review the Create Refunds article for additional information:

https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds/Creating_Refunds

[9careca]

It's possibile to inherit in a payment refund the accounting code "overrided" of a Payment ? 

[9careca]

any update ? 

[monique]

Hello,

I apologize for the delay.

The accounting code on a payment refund can not be overridden. The accounting code used on the original payment will be used on the payment refund.

Please let me know if you have any further questions.

Thank you,

Monique

[9careca]

Can you suggest me the way? Since when I refund a payment, it inherits the accounting code according to payment type defined in this section : 

https://www.zuora.com/apps/AccountingCodeSetting.do?method=view&category=Payment

Is there a specific configuration to apply the same accounting code of payment? 

KR,

Federico

[monique]

@9careca

Please private message me your tenant # and use case so I can review this.

Thank you,

Monique