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How Can I delete a customer account?

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Zuora Staff

How Can I delete a customer account?

How Can I delete a customer account? 



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Zuora Staff

Re: How Can I delete a customer account?

You will need to re-open the accounting periods and then you can delete the customer account. When you are deleting the account, the pop up message will show:

Are you sure you want to delete this active account? All data associated with this account -- including subscriptions, dedicated bill runs, invoices, payments, adjustments, and revenue schedules -- will also be deleted. Please check back to see the results.

 

As long as the accounting periods are open and the journal runs are cancelled, you can delete the account.



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Guru

Re: How Can I delete a customer account?

I will add to this that its generally considered a bad practice to delete customer accounts from a billing system once they have any data associated with them. Doing so requires the destruction of the associated records which may cause issues with audits or compliance in the future. As an alternative you should cancel their account which leaves the data intact and allows you to reactivate them later.