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Self Care Portal- Server error

Zuora Support

Self Care Portal- Server error

Error: 400 – OK Details: User is unauthorized to perform this operation. Please contact your company administrator for permission.


In this Scenario, user is facing error when they try to Hit pay after completing all the setup in the self-care portal.


Problem: On further analysis, we noticed that the Invoice settlement feature is enabled in the Selfcare portal but it was not enabled in the tenant.



Solution: The error occurs if the self-care setup is not matching with the tenant setup, the setup validation must be done before using the application