Happy Business Starts Here

Configurable Lockbox Error

Zuora Support

Configurable Lockbox Error


"Did not provide valid BAI data (does not start with 01 File Header record) or valid file name."

Screen Shot 2021-03-28 at 11.57.07 AM.png


Different banks call different file types differently.
Zuora supports this type of BAI (Bank Administration Institute 2) file under Fixed Width Text - Multi-record (FWTMR).

Please select Fixed Width Text - Multi-record (FWTMR) file format and try again.

Screen Shot 2021-03-28 at 12.02.10 PM.png

If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √