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Zuora Staff

Zuora PMU error: "your merchant account is not authorised to use this service"

Problem Statement: setting up the Zuora Payment Method Updater credentials and when hitting the save button, error "Your merchant account is not authorised to use this service” preventing the completion of the setup.

 

 



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Zuora Staff

Re: Zuora PMU error: "your merchant account is not authorised to use this service"

 

Solution: Error originates from CyberSource Account Updater (AU) services. On AU services setting, under Tokenization, there are two settings:

a) Force Billing

b) Secure Storage

 

Secure Storage is the setting that allows the Merchant send subscription / transaction to AU services and if left uncheck, this error will show up. To resolve merchant needs to contact their CyberSource Account Manager to have them enabled that function.

 

Supporting Reference(s):

Configure CyberSource Payment Method Updater

CyberSource Knowledge Center



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