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Why does my paypal billing agreement id fail with 11451?

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Newly Enrolled

Why does my paypal billing agreement id fail with 11451?

Hi,

we have been trying to add paypal as a payment method, because braintree gave us some trouble.

Unfortunately, while everything seemed to work fine during testing with the sandbox, it does not work when doing it in production.

We get "Transaction declined.11451 - Billing Agreement Id or transaction Id is not valid" even though the paypal api responds with a valid response. When I try to create a payment method in the UI as described here ( https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/How_Do_I_._._._%3F/How_do_I_use_the_Payp... ) I get the same error. The BAID is usually of the pattern "I-XXXXXXXXXXXX" if that helps.

 

Does anyone have an idea as to how to solve this or what to look for?

1 REPLY 1
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Community Manager

Re: Why does my paypal billing agreement id fail with 11451?

Hi Tobias,

 

According to Paypal Help Center, 11451 means the Billing Agreement ID or transaction ID is not valid. You may raise a support request to Zuora Support and request for the Transaction Log of the particular transaction. Please raise this issue with Paypal sharing this transaction log for further assistance.





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