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Why does my paypal billing agreement id fail with 11451?

Hi,

we have been trying to add paypal as a payment method, because braintree gave us some trouble.

Unfortunately, while everything seemed to work fine during testing with the sandbox, it does not work when doing it in production.

We get "Transaction declined.11451 - Billing Agreement Id or transaction Id is not valid" even though the paypal api responds with a valid response. When I try to create a payment method in the UI as described here ( https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/How_Do_I_._._._%3F/How_do_I_use_the_Payp... ) I get the same error. The BAID is usually of the pattern "I-XXXXXXXXXXXX" if that helps.

 

Does anyone have an idea as to how to solve this or what to look for?