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Why does Payment gateway Stripe ACH gives error "200 - The bank account must be in verified status"?

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Zuora Support Moderator

Why does Payment gateway Stripe ACH gives error "200 - The bank account must be in verified status"?

Why does Payment gateway Stripe ACH gives error "200 - The bank account must be in verified status" when adding new ACH payment method in the customer account page?

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Regards,
Yong Xiang | yxiang@zuora.com
Application Support Engineer | Zuora Inc.



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1 REPLY 1
Zuora Support Moderator

Re: Why does Payment gateway Stripe ACH gives error "200 - The bank account must be in verified

Resolution: Check the "status" field in the payment transaction log.
The unexpected result is "status":"new". The expected response is "status":"verified" from Stripe.

 

You can update the account status to verified status on Stripe gateway or reach out to Stripe payment gateway team for further assistance. After the status is updated on Stripe end, you should be able to add the ACH payment method on Zuora successfully. 

Regards,
Yong Xiang | yxiang@zuora.com
Application Support Engineer | Zuora Inc.



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