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Why do I get a blank HPM page in SFDC org?

Question or Problem Statement:

 

When I click 'New Payment method' button on the quote page, it opens up a blank page instead of Zuora iFrame. The button is a Zuora standard button which invokes a standard Zuora package. Please see screenshot below:

 

Screen Shot 2016-08-26 at 5.50.49 PM.png

 

 

1. Please open developer console of the browser to reproduce the issue.
2. From the console, we can see the error indicates the zuora.js failed to load due to name not resolved.

 

Screen Shot 2016-08-26 at 6.00.25 PM.png

3. Please confirm to access the URL and make sure it is not loaded.



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1 REPLY 1
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Zuora Alumni

Re: Why do I get a blank HPM page in SFDC org?

Solution:

 

The URL configured in Z-Quote > Zuora Connection Settings is not correct.
The correct URL should be:

Production: https://zforsf.zuora.com
API Sandbox: https://apisandbox-zforsf.zuora.com

 

Supporting References:

https://knowledgecenter.zuora.com/AA_Whats_New/M_API_URL_Change_for_Zuora_for_Salesforce



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