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What does PayPal payment ERROR 12: DECLINED: 15005-THIS TRANSACTION CANNOT BE PROCESSED mean?

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Zuora Staff

What does PayPal payment ERROR 12: DECLINED: 15005-THIS TRANSACTION CANNOT BE PROCESSED mean?

Question Statement: What does PayPal payment error 12: Declined: 15005-This transaction cannot be processed mean?



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Zuora Staff

Re: What does PayPal payment ERROR 12: DECLINED: 15005-THIS TRANSACTION CANNOT BE PROCESSED mean?

Solution:

 

PayPal support's recommendation on how to handle the error: 
"The 15005 response code means that the transaction was declined by the cardholder's issuing bank. The buyer will have to call his or her issuer for further information, as banking privacy regulations prevent the issuer from sharing the decline reason with third parties. If your merchants receive a result code 12/response code 15005, the recommended handling path for this error is to inform the buyer that the transaction has been declined, he or she should contact his or her credit card issuer for details on the reason the transaction was declined, and that he or she should use an alternative funding source for the transaction." 

Note: Sometimes the card issuing bank will deny the transaction and it will result in error code 12. In this case, PayPal does not know the exact reason for the decline. 

e.g. Some cards may be blocked from online transactions, or even cross border (international) transactions. We recommend credit card holder to call the card issuing bank to find out the real reason. 



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