Usage file not loading

[smarzo]

I didn't have this issue yesterday but for some reason tonight when I try to load the usage amounts using the manual upload file, Zuora simply does not take the file.  I have no idea what is causing this.

[Lana]

Hi @smarzo,

We had a minor system degradation that we're currently monitoring. In the meantime, please subscribe to our trust.zuora.com updates and try again when the issue is resolved. Thanks!

[vu_phan · Accepted solution]

Hi @smarzo,

You can use the instructions in the article below to get the log when the usage upload is failed. It will give you more details on the issues.
http://community.zuora.com/t5/Billing-Payments/Accepted-Solution-Why-is-my-usage-not-uploaded/m-p/15...

[Lana]

Keep us posted @smarzo