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Taxation cannot be enabled because sold To Contacts do not have Country code or state

"Taxation cannot be enabled because there are Sold To Contacts that do not have Country codes populated or State is required if the country is the United States or Canada. Please ensure all sold To Contacts have valid Country codes."


  • Get the Report for all Active accounts with Sold to contact Country as Null



  • Get the report for all Active accounts with Sold to Contact State/Provision as Null



For null State/Provision select the countries Canada and the United States 




After gathering the report complete all the missing Sold to contact countries and State/Provision for (Canada/United States).


Only after completing the mentioned fields the Taxation codes/external tax engine can be enabled.

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