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03-31-2017
10:11 AM
03-31-2017
10:11 AM
How do I resolve a Refund Stuck in Processing Status?
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03-31-2017
10:20 AM
03-31-2017
10:20 AM
Setting Refunds in an error state for refunds that were not submitted:
- Go to Refunds and searched for the refund in question
- Click on the refund number to get to the details page
- Click on More in the top right corner and hover your mouse over Edit Basic Information. Right click on Edit Basic Information and choose "Copy Link Address"
- Open a 2nd web browser tab and paste the copied link address in URL field. (the numbers within the ' ' is the ref ID you will use). Do not hit enter.
- Open 3rd tab in web browser and Copy / paste the URL https://www.zuora.com/apps/RefundLog.do?method=addTransactionLog&refundID=[Insert Refund ID here].
- Copy the ref. ID from the 2nd tab and paste it to the end of the URL in the 3rd tab, deleting the [Insert Refund ID here] and inputting the ref. ID. Hit enter.
- You should be in a Refund Transaction Log page, making sure the Refund Number matches the refund in question.
- Set the Gateway State to not submitted and Transaction Result Code to Gateway Communication Error. (this if the gateway did not receive the payment)
- Click Add Transaction Log and Update refund which should now show in error state.
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03-31-2017
10:20 AM
03-31-2017
10:20 AM
Setting Refunds in an error state for refunds that were not submitted:
- Go to Refunds and searched for the refund in question
- Click on the refund number to get to the details page
- Click on More in the top right corner and hover your mouse over Edit Basic Information. Right click on Edit Basic Information and choose "Copy Link Address"
- Open a 2nd web browser tab and paste the copied link address in URL field. (the numbers within the ' ' is the ref ID you will use). Do not hit enter.
- Open 3rd tab in web browser and Copy / paste the URL https://www.zuora.com/apps/RefundLog.do?method=addTransactionLog&refundID=[Insert Refund ID here].
- Copy the ref. ID from the 2nd tab and paste it to the end of the URL in the 3rd tab, deleting the [Insert Refund ID here] and inputting the ref. ID. Hit enter.
- You should be in a Refund Transaction Log page, making sure the Refund Number matches the refund in question.
- Set the Gateway State to not submitted and Transaction Result Code to Gateway Communication Error. (this if the gateway did not receive the payment)
- Click Add Transaction Log and Update refund which should now show in error state.
If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √