Refund Amount' cannot exceed 'Amount Available for Refund'

[Jyoti_Sinha]

In a specific scenario when customer was trying to create a Refund, getting following error:

"Message": "'Refund Amount' cannot exceed 'Amount Available for Refund'."

[Jyoti_Sinha · Accepted solution]

To refund applied payments, you must unapply the applied payments(article below) from the invoices or debit memos, and then refund the unapplied payments to customers.

Related REST API doc:

https://www.zuora.com/developer/api-reference/#operation/PUT_UnapplyPayment

https://www.zuora.com/developer/api-reference/#operation/POST_RefundPayment