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In a specific scenario when customer was trying to create a Refund, getting following error:
"Message": "'Refund Amount' cannot exceed 'Amount Available for Refund'."
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To refund applied payments, you must unapply the applied payments(article below) from the invoices or debit memos, and then refund the unapplied payments to customers.
Related REST API doc:
https://www.zuora.com/developer/api-reference/#operation/PUT_UnapplyPayment
https://www.zuora.com/developer/api-reference/#operation/POST_RefundPayment
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