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Refund Amount' cannot exceed 'Amount Available for Refund'

In a specific scenario when customer was trying to create a Refund, getting following error:

 

"Message": "'Refund Amount' cannot exceed 'Amount Available for Refund'."





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1 REPLY 1
Zuora Support

Re: Refund Amount' cannot exceed 'Amount Available for Refund'

To refund applied payments, you must unapply the applied payments(article below) from the invoices or debit memos, and then refund the unapplied payments to customers.

Related REST API doc:

https://www.zuora.com/developer/api-reference/#operation/PUT_UnapplyPayment

https://www.zuora.com/developer/api-reference/#operation/POST_RefundPayment





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